Mar 13, 2024, 1:38 pm
Last edit by: SanDiego1K
https://world.hyatt.com/content/gp/e...ls-update.html
World of Hyatt and Small Luxury Hotels of the World will be ending their strategic relationship effective May 15, 2024.What does this change mean for World of Hyatt members?
Reservations:
World of Hyatt and Small Luxury Hotels of the World will be ending their strategic relationship effective May 15, 2024.What does this change mean for World of Hyatt members?
Reservations:
- Existing Reservations
- For stays with a check-in date on or before May 15, 2024: Eligible paid and award stays at Small Luxury Hotels of the World will be honored and benefits will be earned.
- For stays with check-in dates after May 15, 2024: The stay will be honored, but World of Hyatt benefits like breakfast, earning points and nights toward tier status will no longer be available at Small Luxury Hotels of the World.
- New Reservations
- Yes, new reservations can be made until May 15, 2024 for stays with a checkout date before May 15, 2024.
- Reservation Cancellations
- On or before May 15, 2024: Contact a Hyatt Global Care Center at 1.888.848.9496 (or 1.402.952.1131 if outside the US).
- After May 15, 2024: Contact Small Luxury Hotels of the World directly for cancellations to paid and award reservations at 1.212.953.0118, 44.207.802.289, or [email protected].
- Reservation Modifications
- On or before May 15, 2024: Contact a Hyatt Global Care Center at 1.888.848.9496 (or 1.402.952.1131 if outside the US).
- After May 15, 2024: To modify a reservation, both paid and award stays will need to be cancelled directly with Small Luxury Hotels of the World at 1.212.953.0118, 44.207.802.289, or [email protected] and rebooked. New rates may apply.
- World of Hyatt credit cardmembers will continue to earn 4 Bonus Points for every eligible dollar spent on their card at participating Small Luxury Hotels of the World locations until August 31, 2024.
Small Luxury Hotels of the World to leave Hyatt, joins Hilton (effective 15 May 2024)
Feb 7, 2024, 9:07 am
#46
Join Date: Jul 2019
Programs: Hyatt Globalist, B6 Mosaic 2, AS MVP Gold
Posts: 217
This is a bigger loss for Hyatt than I think appears at the surface — it takes away a lot of luxury non-city international hotels, an area that Hyatt has been historically lacking in
Take Italy for example — if you don't want a big Hyatt in Milan, you're almost fully out of luck now
Take Italy for example — if you don't want a big Hyatt in Milan, you're almost fully out of luck now
Feb 7, 2024, 9:12 am
#47
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,074
This is a bigger loss for Hyatt than I think appears at the surface — it takes away a lot of luxury non-city international hotels, an area that Hyatt has been historically lacking in
Take Italy for example — if you don't want a big Hyatt in Milan, you're almost fully out of luck now
Take Italy for example — if you don't want a big Hyatt in Milan, you're almost fully out of luck now
Anyone that believed this partnership with SLH was going to survive in the face of the Mr & Mrs Smith acquisition really wasn't paying attention.
Regards
Feb 7, 2024, 9:18 am
#48
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,783
This was a shocker. I perceive Hyatt as being a higher end chain than Hilton. And I find it challenging to get in my 60 nights at Hyatt to retain globalist. I got in several nights in Malaysia in December. This makes it a bit more of a challenge.
I've got lots of Hilton points. I'll be interested to see how many points it takes to get free nights at properties of interest. I've got the credit card that gives me Diamond status so I've no interest in doing paid stays at SLH.
I've got lots of Hilton points. I'll be interested to see how many points it takes to get free nights at properties of interest. I've got the credit card that gives me Diamond status so I've no interest in doing paid stays at SLH.
Feb 7, 2024, 9:26 am
#49
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,074
This was a shocker. I perceive Hyatt as being a higher end chain than Hilton. And I find it challenging to get in my 60 nights at Hyatt to retain globalist. I got in several nights in Malaysia in December. This makes it a bit more of a challenge.
I've got lots of Hilton points. I'll be interested to see how many points it takes to get free nights at properties of interest. I've got the credit card that gives me Diamond status so I've no interest in doing paid stays at SLH.
I've got lots of Hilton points. I'll be interested to see how many points it takes to get free nights at properties of interest. I've got the credit card that gives me Diamond status so I've no interest in doing paid stays at SLH.
Again, with little effort or analysis, I just found ~9 Mr & Mrs Smith properties in Malaysia, which seems to be roughly on par with the current number of SLH properties located in Malaysia.
Regards
Feb 7, 2024, 9:34 am
#51
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,956
How can you be shocked? If I recall, you've been participating in the discussion that this was likely coming. Did you believe SLH would be ok with Hyatt purchasing what is effectively a competitor?
Again, with little effort or analysis, I just found ~9 Mr & Mrs Smith properties in Malaysia, which seems to be roughly on par with the current number of SLH properties located in Malaysia.
Regards
Again, with little effort or analysis, I just found ~9 Mr & Mrs Smith properties in Malaysia, which seems to be roughly on par with the current number of SLH properties located in Malaysia.
Regards
It does make me wonder whether SLH had intended to break off the Hyatt relationship and if that prompted the MMS purchase. Or what other dynamics were happening behind the scenes.
Feb 7, 2024, 9:37 am
#52
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,644
Im a little surprised that it’s Hilton stepping in vs one of the smaller chains. Not shocked, but mildly surprised.
It does make me wonder whether SLH had intended to break off the Hyatt relationship and if that prompted the MMS purchase. Or what other dynamics were happening behind the scenes.
It does make me wonder whether SLH had intended to break off the Hyatt relationship and if that prompted the MMS purchase. Or what other dynamics were happening behind the scenes.
Feb 7, 2024, 9:38 am
#53
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,783
I need to look and see what Mr and Mrs Smith has in Belize. There were two SLH properties where friends had good stays. UPDATE: all the SLH properties are also Mr and Mrs Smith. Interesting.
Feb 7, 2024, 9:55 am
#54
Join Date: Jul 2019
Programs: Hyatt Globalist, B6 Mosaic 2, AS MVP Gold
Posts: 217
non-city international hotels was really my point here - the footprint of European and Latin American non urban hotels is shrinking considerably
Feb 7, 2024, 10:07 am
#56
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,376
Feb 7, 2024, 10:15 am
#57
Join Date: Jan 2008
Posts: 3,597
We all know why this failed and it's one very simple reason. You had to grossly overpay through the Hyatt channel to get credit with Hyatt at all SLH property. It just made zero sense to book SLH through Hyatt with very very few exceptions, which is 100 percent why this failed. Full stop. Not surprising at all. If you had been able to get Hyatt credit for any SLH stay booked period, this would have been far far more in demand. On the one hand, I would say I hate to lose ANY options, but on the other, over several hundred nights during the SLH partnership, I did 1 stay at an SLH property and 90 percent of the time I found that you couldn't even book an SLH property on the Hyatt site anyway.
Feb 7, 2024, 10:31 am
#58
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,657
Feb 7, 2024, 10:40 am
#59
Join Date: Jul 2014
Location: JFK / LGA.. EWR is not part of NYC!
Programs: Brand loyalty is for suckers
Posts: 1,050
We all know why this failed and it's one very simple reason. You had to grossly overpay through the Hyatt channel to get credit with Hyatt at all SLH property. It just made zero sense to book SLH through Hyatt with very very few exceptions, which is 100 percent why this failed. Full stop. Not surprising at all. If you had been able to get Hyatt credit for any SLH stay booked period, this would have been far far more in demand. On the one hand, I would say I hate to lose ANY options, but on the other, over several hundred nights during the SLH partnership, I did 1 stay at an SLH property and 90 percent of the time I found that you couldn't even book an SLH property on the Hyatt site anyway.
Feb 7, 2024, 10:41 am
#60
Join Date: Jun 2013
Posts: 195
We all know why this failed and it's one very simple reason. You had to grossly overpay through the Hyatt channel to get credit with Hyatt at all SLH property. It just made zero sense to book SLH through Hyatt with very very few exceptions, which is 100 percent why this failed. Full stop. Not surprising at all. If you had been able to get Hyatt credit for any SLH stay booked period, this would have been far far more in demand. On the one hand, I would say I hate to lose ANY options, but on the other, over several hundred nights during the SLH partnership, I did 1 stay at an SLH property and 90 percent of the time I found that you couldn't even book an SLH property on the Hyatt site anyway.