Mar 13, 2024, 1:38 pm
Last edit by: SanDiego1K
https://world.hyatt.com/content/gp/e...ls-update.html
World of Hyatt and Small Luxury Hotels of the World will be ending their strategic relationship effective May 15, 2024.What does this change mean for World of Hyatt members?
Reservations:
World of Hyatt and Small Luxury Hotels of the World will be ending their strategic relationship effective May 15, 2024.What does this change mean for World of Hyatt members?
Reservations:
- Existing Reservations
- For stays with a check-in date on or before May 15, 2024: Eligible paid and award stays at Small Luxury Hotels of the World will be honored and benefits will be earned.
- For stays with check-in dates after May 15, 2024: The stay will be honored, but World of Hyatt benefits like breakfast, earning points and nights toward tier status will no longer be available at Small Luxury Hotels of the World.
- New Reservations
- Yes, new reservations can be made until May 15, 2024 for stays with a checkout date before May 15, 2024.
- Reservation Cancellations
- On or before May 15, 2024: Contact a Hyatt Global Care Center at 1.888.848.9496 (or 1.402.952.1131 if outside the US).
- After May 15, 2024: Contact Small Luxury Hotels of the World directly for cancellations to paid and award reservations at 1.212.953.0118, 44.207.802.289, or [email protected].
- Reservation Modifications
- On or before May 15, 2024: Contact a Hyatt Global Care Center at 1.888.848.9496 (or 1.402.952.1131 if outside the US).
- After May 15, 2024: To modify a reservation, both paid and award stays will need to be cancelled directly with Small Luxury Hotels of the World at 1.212.953.0118, 44.207.802.289, or [email protected] and rebooked. New rates may apply.
- World of Hyatt credit cardmembers will continue to earn 4 Bonus Points for every eligible dollar spent on their card at participating Small Luxury Hotels of the World locations until August 31, 2024.
Small Luxury Hotels of the World to leave Hyatt, joins Hilton (effective 15 May 2024)
Jan 9, 2024, 11:31 am
#1
formerly gemini573
Original Poster
Join Date: Jun 2003
Location: LAX, HKG, and BKK
Programs: CX Emerald, WOH Globalist, Marriott Platinum, AA Lifetime Platinum, Virtuoso, Prive, STEPS, STARS
Posts: 2,233
Small Luxury Hotels of the World to leave Hyatt, joins Hilton (effective 15 May 2024)
I was looking up Prive rates for a client and it was brought to my attention where SLH on the Hyatt portal was not showing availability. I checked various locations and different times of the year it’s not coming up. On the SLH portal, it’s showing availability. Does anyone know if the relationship is terminating?
Jan 9, 2024, 12:53 pm
#2
Join Date: Feb 2020
Location: Northern New Mexico
Posts: 1,724
As another anecdotal data point, I’m not seeing availability at any of the SLH properties in Ireland that just yesterday or day before I was seeing as bookable in the WoH app on iOS.
Edit: I just checked again in the WoH app and SLH properties in Ireland are once again available to book on both cash and points rates. Possible this was an IT outage causing a false alarm. I’m really hoping SLH stays connected with Hyatt so that my upcoming booking is secure.
Edit: I just checked again in the WoH app and SLH properties in Ireland are once again available to book on both cash and points rates. Possible this was an IT outage causing a false alarm. I’m really hoping SLH stays connected with Hyatt so that my upcoming booking is secure.
Last edited by CoffeeTraveler; Jan 9, 2024 at 12:59 pm Reason: Update
Jan 14, 2024, 2:56 am
#6
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,947
For what it's worth, there was a mention in the "Properties joining/leaving Hyatt" thread:
posts 2091-96: Properties joining/leaving Hyatt
Jan 14, 2024, 4:32 pm
#8
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,535
We have one in Croatia in July and it is still there. The location is still bookable. I booked a backup cancellable AA miles reservation in the area...just in case.
Cheers.
Cheers.
Jan 14, 2024, 8:23 pm
#11
Join Date: Aug 2022
Location: Mobile, AL
Posts: 1
The one I had booked in Rome disappeared from the Hyatt app a week ago. I messaged Hyatt and they said that the Hotel Maalot is no longer represented by Hyatt but reservations will be honored. I emailed the hotel and they confirmed the reservation.
Loyalty Lobby reported today that the relationship is terminating but there is no end date yet.
Loyalty Lobby reported today that the relationship is terminating but there is no end date yet.
Jan 15, 2024, 3:33 am
#12
Join Date: May 2023
Location: FL, USA
Programs: AA Executive Platinum, Hyatt Globalist, Marriott Gold, Hilton Gold
Posts: 106
Came across this yesterday:
Titled:
Loyalty Lobby Article
The collaboration with Hyatt, however, will dissolve due to Hyatt’s purchase of the Mr & Mrs Smith platform. The date of this termination is unclear, as is when Mr & Mrs Smith hotels will become bookable through Hyatt.
Titled:
Small Luxury Hotels of the World & Capital One Travel Partnership
Loyalty Lobby Article
Jan 15, 2024, 4:02 pm
#13
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,535
Take a look in the comments in that Loyalty Lobby article. That post is as much speculation as we have here with nothing substantiated, despite what is written as a definitive statement.
Cheers.
Cheers.