Mar 13, 2024, 1:38 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: Zorak

World of Hyatt and Small Luxury Hotels of the World will be ending their strategic relationship effective May 15, 2024.

This thread is staying behind in the Hyatt forum to address the wind-down, handling of existing reservations, etc.

For the active Hilton forum thread, see: https://www.flyertalk.com/forum/hilt...ns-hilton.html

Hyatt announcement:

https://world.hyatt.com/content/gp/e...ls-update.html

What does this change mean for World of Hyatt members?

Reservations:

Existing Reservations
- For stays with a check-in date on or before May 15, 2024: Eligible paid and award stays at Small Luxury Hotels of the World will be honored and benefits will be earned.
- For stays with check-in dates after May 15, 2024: The stay will be honored, but World of Hyatt benefits like breakfast, earning points and nights toward tier status will no longer be available at Small Luxury Hotels of the World.
New Reservations
- Yes, new reservations can be made until May 15, 2024 for stays with a checkout date before May 15, 2024.
Reservation Cancellations
- On or before May 15, 2024: Contact a Hyatt Global Care Center at 1.888.848.9496 (or 1.402.952.1131 if outside the US).
- After May 15, 2024: Contact Small Luxury Hotels of the World directly for cancellations to paid and award reservations at 1.212.953.0118, 44.207.802.289, or [email protected].
Reservation Modifications
- On or before May 15, 2024: Contact a Hyatt Global Care Center at 1.888.848.9496 (or 1.402.952.1131 if outside the US).
- After May 15, 2024: To modify a reservation, both paid and award stays will need to be cancelled directly with Small Luxury Hotels of the World at 1.212.953.0118, 44.207.802.289, or [email protected] and rebooked. New rates may apply.

Additional World of Hyatt Program and Benefits:

World of Hyatt credit cardmembers will continue to earn 4 Bonus Points for every eligible dollar spent on their card at participating Small Luxury Hotels of the World locations until August 31, 2024.

Small Luxury Hotels of the World to leave Hyatt, joins Hilton (effective 15 May 2024)

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Jan 9, 2024 | 11:31 am

77W_12A

Original Poster

formerly gemini573

Join Date: Jun 2003

Location: LAX, HKG, and BKK

Programs: CX Emerald, WOH Globalist, Marriott Platinum, AA Lifetime Platinum, Virtuoso, Prive, STEPS, STARS

Posts: 2,233

Small Luxury Hotels of the World to leave Hyatt, joins Hilton (effective 15 May 2024)

I was looking up Prive rates for a client and it was brought to my attention where SLH on the Hyatt portal was not showing availability. I checked various locations and different times of the year it’s not coming up. On the SLH portal, it’s showing availability. Does anyone know if the relationship is terminating?

Jan 9, 2024 | 12:53 pm

CoffeeTraveler

Join Date: Feb 2020

Location: Northern New Mexico

Posts: 1,858

As another anecdotal data point, I’m not seeing availability at any of the SLH properties in Ireland that just yesterday or day before I was seeing as bookable in the WoH app on iOS.

Edit: I just checked again in the WoH app and SLH properties in Ireland are once again available to book on both cash and points rates. Possible this was an IT outage causing a false alarm. I’m really hoping SLH stays connected with Hyatt so that my upcoming booking is secure.

Last edited by CoffeeTraveler; Jan 9, 2024 at 12:59 pm Reason: Update

Jan 13, 2024 | 2:06 am

SoulfulDust

Join Date: Jan 2022

Posts: 11

Some of my SLH reservations have disappeared from the Hyatt app.

Jan 13, 2024 | 10:32 am

mcgahat

Join Date: Sep 2003

Location: W29

Programs: It's Complicated...

Posts: 6,892

Probably more of a problem syncing up between their systems than anything.

Jan 13, 2024 | 10:41 pm

ryandc99

Moderator, Mileage Run

Join Date: Dec 2009

Location: Seat 2A

Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold

Posts: 2,961

All of my SLH bookings have disappeared from the Hyatt app

Jan 14, 2024 | 2:56 am

Zorak

Moderator: Hyatt, American Express; FlyerTalk Evangelist

Join Date: Jun 2015

Location: WAS

Programs: :rolleyes:, DL DM, AA EXP, UA Gold, Hyatt Glob, Mlife Noir (=> Marriott Amb), invol FT beta tester

Posts: 19,631

For what it's worth, there was a mention in the "Properties joining/leaving Hyatt" thread:

Quote:

Originally Posted by PG.backpacker

It is rumored that Hyatt & SLH will break up in the 2nd half of this year. In fact, there has been some time since the last batch of SLH hotels was added to Hyatt system and many SLH hotels are no longer participating in WoH.

posts 2091-96: Properties joining/leaving Hyatt

Jan 14, 2024 | 4:16 pm

Clemson

Join Date: Oct 2021

Location: Bay Area

Posts: 393

Quote:

Originally Posted by ryandc99

All of my SLH bookings have disappeared from the Hyatt app

I have two upcoming SLH bookings. One poofed and the other is still there.

Jan 14, 2024 | 4:32 pm

brp

FlyerTalk Evangelist

Join Date: Mar 2004

Location: SJC

Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum

Posts: 33,663

We have one in Croatia in July and it is still there. The location is still bookable. I booked a backup cancellable AA miles reservation in the area...just in case.

Cheers.

Jan 14, 2024 | 4:37 pm

mahasamatman

A FlyerTalk Posting Legend

Join Date: Apr 2004

Location: GVA (Greater Vancouver Area)

Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis

Posts: 52,326

SLH is still available in Singapore for Jan 2025.

Jan 14, 2024 | 6:40 pm

#10

Clemson

Join Date: Oct 2021

Location: Bay Area

Posts: 393

Hopefully it’s just a glitch. I sent an email to Hyatt askig if I still have a reservation since the trip is coming up. Never heard anything about it being canceled and they still have my points.

Jan 14, 2024 | 8:23 pm

#11

hollyg

Join Date: Aug 2022

Location: Mobile, AL

Posts: 1

The one I had booked in Rome disappeared from the Hyatt app a week ago. I messaged Hyatt and they said that the Hotel Maalot is no longer represented by Hyatt but reservations will be honored. I emailed the hotel and they confirmed the reservation.

Loyalty Lobby reported today that the relationship is terminating but there is no end date yet.

Jan 15, 2024 | 3:33 am

#12

Trouvaille

Join Date: May 2023

Location: FL, USA

Programs: AA Executive Platinum, Hyatt Globalist, Marriott Gold, Hilton Gold

Posts: 219

Came across this yesterday:

Quote:

The collaboration with Hyatt, however, will dissolve due to Hyatt’s purchase of the Mr & Mrs Smith platform. The date of this termination is unclear, as is when Mr & Mrs Smith hotels will become bookable through Hyatt.

Titled:

Small Luxury Hotels of the World & Capital One Travel Partnership

Loyalty Lobby Article

Jan 15, 2024 | 4:02 pm

#13

brp

FlyerTalk Evangelist

Join Date: Mar 2004

Location: SJC

Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum

Posts: 33,663

Take a look in the comments in that Loyalty Lobby article. That post is as much speculation as we have here with nothing substantiated, despite what is written as a definitive statement.

Cheers.

ryandc99, roundtree and PG.backpacker like this.