Had my first rental at this station. Rented a Toyota Fortuner for 4-days.

I am a Diamond member which comes typically with a 2-class upgrade, but at minimum a 1-class guaranteed upgrade.

Showed up at the station and as they were preparing the rental I asked about the Diamond upgrade. At first they had no idea what I mean by Diamond after about of minute of explaining they finally understood. They said there is no upgrade since I booked the highest car category. I then explained that the Bangkok station charges me a category under the booked category if they can't upgrade. The agent said she had never heard of that but will check, after checking said that the rate I am paying is 30% lower than their normal rate so I am already getting a good deal. I told them this was the rate on their website where I booked the car. Back and forth and they said they can't do anything and they would look into it further and let me know when I return the car. Of course I knew this meant they will do nothing.

She then said that they saved their best Fortuner for me. Great! They bring it around and it has 58,000 km on the odometer. And, part way through the rental one of the wheel-well body-moldings fell off, which was being held on by double-stick tape.

So, basically, yet another station that doesn't give any care to Diamond members. It appears it is in Europe where being Diamond matters. My experience in the US is abysmal, now Thailand is bad, luckily the UAE is getting better.

Does Sixt not provide any training to their non-European franchises as to how to handle Diamond members? Diamond is not easy to get and one would think Sixt would value these customers, yet the recognition is terrible in most places outside the EU.

I was Avis Chairman for a year and the benefits were incredible in the US, yet was nearly nonexistent outside the US. But, Avis was clear that it was nonexistent outside the US. Sixt should just let their Diamond members know that earning this tier has little to no value outside Europe if that is really the case.

I think it depends on country - got great experience in UAE but experienced same as you in Thailand.

Anyway at Phuket you won't get any better experience with other brands such as Avis or Hertz. I tested almost all and now I prefer a local car rental company over International brands which don't invest in training .

This location at HKT has been great for me, though I usually book the mid class vehicles and always get a great UPG and nice car. I just rented there the beginning of May for 4 days and the car was a low mileage like new Toyota Altis with the premium package, a few scratches of course. I'm a mere PLT just recently, but in January with no status, when I also rented there for 5 days, same result. Similar Altis in great condition. They don't seem to have a wide variety of vehicles, much less a large number of cars available.

I have also rented from Avis and Hertz in Thailand and the BKK stations are by far the best for UPG's-got a great new Honda Accord at BKK from Hertz recently so about a double UPG- with Avis being the worst of the three. None of these rental companies are corporate locations, so it's the licensee that may be the problem. I know that the Avis US corporate office was zero help with a problem I had with Avis's licensee at Buri Ram airport.

I rented multiple times from Sixt Phuket
But this time was the worst experience.
I landed in Phuket at 840am it took me 2 hours to get a car. I complain and the manager was extremely rude and defended how right they were and how stupid I am.

1) there is no booth at the international terminal
2) the confirmation email did not provide information Nor notice
3) I had to ask around and find out that
a) takes bus to the domestic terminal
b) make a call (now its international roaming rates) I had to call 4 times before someone answered
c) wait 45 mins for a vehicle to come to pick up

4) contract on insurance and damages defer from email confirmation - higher of course with more terms. Misleading you...

5) fuel is 1/2 tank I have to return full!!??

Bummer. I did the walk from INT terminal in Jan and I think that if I had to do it again, I'd just rent from Hertz since they are there at the curb. When you didn't see the Sixt counter at the Int terminal, ask?

I do like the service I've received from Sixt at Phuket, but sometimes thing aren't always as you may like them.

Even though my experience was poor, I didn't run into your issues.

1) My booking email, or an automated email several days before the rental, states you either wait for the Sixt bus or call them to request the bus, with phone# listed in the email.

2) At the domestic terminal the Sixt bus comes every 30 minuets or so. You only need to call if you are waiting at the International Terminal, where they will come get you.

3) My tank wasn't full either when I rented but they only requested i return it at the level I got it at. Certainly no requirement to fill it.

Actually, no bus as a driver brought my car to the curb by the domestic terminal. I called of course, and he was there in less than 10 minutes.

Would you like to share the name of this local Thai car rental company?