Originally Posted by
Heng088
I rented multiple times from Sixt Phuket
But this time was the worst experience.
I landed in Phuket at 840am it took me 2 hours to get a car. I complain and the manager was extremely rude and defended how right they were and how stupid I am.
1) there is no booth at the international terminal
2) the confirmation email did not provide information Nor notice
3) I had to ask around and find out that
a) takes bus to the domestic terminal
b) make a call (now its international roaming rates) I had to call 4 times before someone answered
c) wait 45 mins for a vehicle to come to pick up
4) contract on insurance and damages defer from email confirmation - higher of course with more terms. Misleading you...
5) fuel is 1/2 tank I have to return full!!??
Even though my experience was poor, I didn't run into your issues.
1) My booking email, or an automated email several days before the rental, states you either wait for the Sixt bus or call them to request the bus, with phone# listed in the email.
2) At the domestic terminal the Sixt bus comes every 30 minuets or so. You only need to call if you are waiting at the International Terminal, where they will come get you.
3) My tank wasn't full either when I rented but they only requested i return it at the level I got it at. Certainly no requirement to fill it.