Had my first rental at this station. Rented a Toyota Fortuner for 4-days.
I am a Diamond member which comes typically with a 2-class upgrade, but at minimum a 1-class guaranteed upgrade.
Showed up at the station and as they were preparing the rental I asked about the Diamond upgrade. At first they had no idea what I mean by Diamond after about of minute of explaining they finally understood. They said there is no upgrade since I booked the highest car category. I then explained that the Bangkok station charges me a category under the booked category if they can't upgrade. The agent said she had never heard of that but will check, after checking said that the rate I am paying is 30% lower than their normal rate so I am already getting a good deal.
I told them this was the rate on their website where I booked the car. Back and forth and they said they can't do anything and they would look into it further and let me know when I return the car. Of course I knew this meant they will do nothing.
She then said that they saved their best Fortuner for me. Great! They bring it around and it has 58,000 km on the odometer. And, part way through the rental one of the wheel-well body-moldings fell off, which was being held on by double-stick tape.
So, basically, yet another station that doesn't give any care to Diamond members. It appears it is in Europe where being Diamond matters. My experience in the US is abysmal, now Thailand is bad, luckily the UAE is getting better.
Does Sixt not provide any training to their non-European franchises as to how to handle Diamond members? Diamond is not easy to get and one would think Sixt would value these customers, yet the recognition is terrible in most places outside the EU.
I was Avis Chairman for a year and the benefits were incredible in the US, yet was nearly nonexistent outside the US. But, Avis was clear that it was nonexistent outside the US. Sixt should just let their Diamond members know that earning this tier has little to no value outside Europe if that is really the case.