Meaning what, I need to read this specific page before booking with Sixt? Seriously, how reasonable is that expectation?

Meaning there is a contract. If you don't read it your problem.

Thanks @fassy. With all of this in mind we might just fly direct to Munich and hire from there and return to there... that way we can enjoy some good mountain passes rather then just autobahn storming.
Thanks again!

Much better plan!

If you want to test speeding the car down the highway plan for a day in Nuremberg. Over the A9 (with I think on that section mostly 3 lanes, and no speedlimit) it could be under an hour of driving if you go real fast

Oh, OK. So, how many times have you read the Apple TOS on your phone? (if you don't have the iPhone, insert any other incomprehensible swath of legalese you are inundated with on a daily basis)

Also, the simple fact that it's there doesn't mean I have to like it. I would not, in good faith, agree with having to pay someone 19 Euro to pass three lines of information on my behalf. Unfortunately, the flipside of that is being denied being able to rent a vehicle, so Sixt really isn't giving me an option here, is it?

It is standard industry practice for the major players to charge an admin fee to handle any government request.

Not really apples-to-apples. :) Not much financial impact if you just click agree on iOS ToS. A car rental agreement has material impact especially if you are involved in an accident or damage to vehicle and operating the vehicle in a manner that is in violation of the rental agreement.

Having said that Sixt may waive the charge as a courtesy if asked.

I had a parking ticket in Germany and paid it the same day the ticket was issued at a bank. A week later I got hit with the admin charge. I forwarded the bank receipt to Sixt stating I paid the ticket the same day it was issued and they waived the admin fee despite having to "do the research to respond to the government request." Apparently the parking authority is tardy with reconciling their incoming payments with sending notices out on outstanding tickets.

You're correct, all of the car rental companies charge this fee. It's happened to me a few times. The first time, I questioned it, had it explained to me, and I understood the rationale. Now, when it happens, I just shrug it off and say, "Whatever.". I mean, after all, I was speeding in the rental car. There is no free lunch. Much ado about nothing, IMO.

A couple of questions..generally for the most Rental-companys really, but since this is the SIXT forum.. ;)

1. When and who is assigning the car to the customer?, is it the station manager, or is it done by the regular reps as a daily routine from a checklist?.

2. When assigning the car, does things like a certin level of a loyalty card, specific rates etc. have an impact on what car you get? or is it most a coincidence?.

3. Requests from the customer (about a specific car, options etc.), are they noticed at all?

Sixt - Any Questions?
 

1) unless pre reserved the guy behind the counter when you are picking it up ( or the computer that he can overwrite)
2) status helps
3) customer requests are sometimes followed sometimes ignored and mostly read when you pick up the car

4) at smaller stations ( where they have to sometimes get cars in) they might read the daily reservations earlier
5) prior contact to the station definitively helps. The employee came in 1/2h early as he know I arrived from overseas and the car he originally reserved was taken away in the system. All to make me happy.

Patience, friendliness and effort get better results than status imo

Worst customer service ever experienced
 

I'm one of these people who when unhappy about something, resolves to write a letter or take

We have just returned from a trip to Avignon and are very unhappy with the experience we had with Sixt at the TGV station. I had booked online way back in February, declining CDW as usual since we have Amex Platinum.

When we arrived at the office, the agent told us that we were completely uninsured because we had declined all insurance and we would have to pay over £20,000 if anything happened to the BMW that they had upgraded us to.
We responded that we had Amex platinum which covered us and that we had rented numerous cars with absolutely no issues. But he told us that we didn’t understand what he was saying and that in the time since we had booked, their policy had changed and we would have NO insurance if we didn’t purchase theirs.

Not understanding that we would be negating our Amex cover, and being very worried that we would be in deep trouble if we had an accident, we went ahead and purchased their lowest level insurance (1200 euro excess!) for an additional 280 euros.

Once I had time to do some research I realised that he had been talking rubbish and that, not only would we not be covered by Amex if there was a problem, we would be another 1200 euros out of pocket!
I spent the next two weeks very stressed every time we got in the car….moral of the story – avoid Sixt Avignon. Or else make very sure that you are aware of what you have paid for and what you are covered for.

Moral of the story is insurance is a profit center for car rental agencies and they will aggressively sell it but renter should be well informed of their own coverage whether it be by credit card or personal automobile insurance before renting.

Are the SixtCustomerServices folks still around on the board?

I sent a PM about a week ago, and again this morning, and no reply...

Yes, they are: "Last Activity: Yesterday 1:34 pm"

Every time I rent in Germany from Sixt, I find out when I get home that they automatically hit me with DCC (3%) charges. At NO POINT at the counter was I presented with the option, and I certainly did NOT ask to be billed in USD. Can someone from Sixt please speak to this, and how to avoid it? I never have this problem with other rental companies.