Love the club and the pool.

Booked a suite with view, got upgraded to 83sqm (I guess without view). Had an amazing stay.

Location great, the transfer passage to shopping is outside of main elevator, then go up again to 2nd floor.

Rooms a bit dated, I really like wood interior but shows signs of wear, either a design refresh or at least thorough fixing of all marks, dents, etc would be cool. Room was spotless clean, on a level I rarely see. Bathroom amazing with all the marble. Bathtub a bit short. Zero sound from other rooms. Couch good but no blanket.

TV with full size soundbar, Youtube (re-login every time you turn off the TV) and Netflix, but no Spotify/Airplay/bluetooth in 2026?!

Club is super nice, very warm staff, feeling at home etc, morning coffee order remembered etc.. but for the drinks quality not worth it. For €90/day at least put some drinkable wine. Champagne only during 2h, Canapes good but restricted, and then was asked last order 21:47 with closing at 22:30 (and hmm only four other guests there?). Really threw me out on closing time. Another guest wanted to bring the drink to the room and his cocktail was put in a coffee-to-go plastic/paper cup (?!).

Pool is amazing. One other guest then I was alone. A bit weird to use main escalator to get to the 4th floor.

Dinner in Pierre was good (Club reserved a table without any issues), wine serving of disappointing quality/not worth it (as expected, but didn't want to order a full bottle).

Main restaurant the staff could need more training, and it lacked a lot of the atmosphere of a luxury hotel.

No idea what the policy "either breakfast in club or restaurant" is about, especially given the price point, ....

Really not sure what is with opening times in Japan in general, after 22:00 only food options are room service, had a burger in the bar that was only ok. After 23:00 more or less everything is closed, kicked me out of the bar on the dot. I would expect at least one thing to be open till 02:00, perhaps even the club lounge?

Had $100 F&B credit that ended up being ~$80, and $20 platinum credit that was only ~$13.

If I were GM, I'd fix the opening times, relax some of the policies that have been commented on in this thread, put at least one native-English-speaking-level staff member on each shift and put some work into the rooms.

Rather interesting, the largest suites were free, I'd even tempted to pay some premium for them, but wasn't asked.

Will definitely book again. Perhaps a residence room but these are without club access and the lounge staff couldn't tell me prices to book it as an add-on. Or perhaps even base club room instead of suite.

Absolutely they have Airplay and Bluetooth in all of the rooms.

Towards the soundbar? Only got it to the small Bose speaker, but perhaps my bad.
Airplay to TV definitely not, wanted to check some pictures.. or I didn't find it.

Both Sound Bar and individual speaker (small BOSE)
Airplay to TV absolutely have.

Well I am about to be the lone voice failing to see the charm
of this hotel

Checked in today. Diamond ambassador with lounge pass

Entered through station. No support with bags on entry which we needed

upgraded room by 1 category

lounge is really poor
only 2- 3 tables occupied but no staff visited the table for service for over 50 minutes. Have had to go up and request everything

food offering was miserable- Lukewarm stuff dropped at table within minutes of arriving—1 was lukewarm half mini quiche and other was chicken thing with zero thought to presentation but tasted ok if rubbery



no drinks for 20 mins after arriving

rest of offering was poor. 2 tiny plates of savoury and 2 sweet plus some salad and 3 odd rock hard and unripe cheeses

Told my Oh this was a great hotel to say stay at based on FT reviews and he now thinks I got it very wrong

no ambassador or diamond welcome amenity in room

it is �500 a night and nothing so far to suggest that it is worth that

At the InterContinental Osaka there are three entrances.

The bell team is positioned at the main car/taxi entrance.

If you enter via the station/metro side, you come in at ground level where there�s essentially just access to the lifts and main lobby.

So it�s not that they ignored you � they�re simply not stationed at that entrance.

And practically speaking, even if someone had been there, it would have been a matter of helping you the few metres to the lift.


On the Club lounge, I have to say our experiences sound very different.

I�ve always found the Club InterContinental there to be one of the very best ones in the portfolio.

Service has consistently been attentive and proactive.

The food offering � both cold and hot � has been absolutely excellent, in particular at breakfast (with beef option).

It�s usually calm, well run, and a genuine retreat.

Your description surprises me, especially if there were only 2�3 tables occupied. Waiting 50 minutes without any staff contact doesn�t align with what I�ve seen there.

Just to clarify: you mention that items were brought to the table within minutes of arriving, yet also that no staff visited for 50 minutes and you had to request everything.

I may be misunderstanding, but those two points seem slightly contradictory.

After the food was brought out.

The food came out immediately but no drinks came for 20mins and they then came one at a time.

It was then 1hr 28 minutes between anyone coming to our table. We went over twice in that time to request another drink. no-one came to us except to deliver what we had walked over to order

the 1st time we waited 50 minutes before going over and the next time almost 40 minutes

hopefully it will be better tonight if we go in

afternoon tea was good

the entrance was manned. They didn’t offer help with bags . I would have assumed that bags were taken to your room and not just to the lift.

Well just come in from lunch the same way and they are actively offering to take bags- so much have been unlucky with timing

I must admit I struggle to reconcile your experience with what I have consistently encountered at the hotel.First, regarding the bags. Until you have completed check-in, the hotel does not know your room number and cannot even be certain that you are formally registered.

For fairly obvious security reasons, they are unlikely to send luggage anywhere without that information. And practically speaking, at this property the distance from the entrance to the lift is only a few metres, and from the lift to reception a few metres more.
I am not entirely sure what tangible benefit there would be in having someone escort a suitcase over such a short stretch � unless one specifically requests it.
Personally, I almost never do, not least because I tend to keep my passport in my luggage and prefer to have it with me.

As for the Club Lounge, my experience has been markedly different. Service has consistently been attentive and proactive.
On one occasion, I was dining with a friend arriving late; I mentioned it in advance and the team kindly kept food aside and offered champagne without hesitation. But I did ask � politely and directly.

Concerning drinks, if the bar is just a few steps away, a simple word or gesture to the staff usually suffices. In my experience, they respond quickly when approached.

Sometimes I wonder whether misunderstandings arise not from unwillingness on the hotel�s part, but from a lack of straightforward interaction. A calm request, delivered with a smile, tends to resolve most things efficiently.

My experience, as reported, aligns much more with what nicolas75 shared.

Having said that, a few suggestions to improve the experience maybe.

On the luggage part, we also enter from the station and then mall side and yes, there it is less likely to receive assistance with luggage if so desired. One has to walk past the elevators and keep right towards the rear taxi / car drop off mentioned and there the bell hop team is stationed. Not that intuitive for people staying the first time, fair enough, but you would certainly have received the desired help.

The lounge team is usually very good, but it may be that the more reserved approach in Japan feels different for some guests versus say very engaging staff in some places in Europe or the sometimes even overbearing approach in the US where they check every few minutes and chat you up and such. Japanese guests won't like that and they still make up the majority of guests.

Typically, they have been quite attentive, but I do recall some cases where we would signal one of the staff if we wanted something extra in addition to say the afternoon tea set or evening drinks or so. Else they will look to be respectful of your converstion and privacy though they were making rounds during evening drinks to top up the very good champagne (if one was having that). Actually they even made a custom drink (Tokyo Spritz - recipe from IC ANA Tokyo) for me and remember it for 5 days.

We also had, if desired, longer conversations with some senior lounge staff (during quiet periods) talking about a range of topics and getting great tips for Osaka places (food etc.), but they need to get the idea that you are okay to chat with them or else the respectful distance comes to win again.

Hope your experience improves as I can only say that the hotel has been consistently great for us and I'm talking repeat visits for 10+ years (it opened in 2013 IIRC).

I've stayed here maybe 15 or 20 times over the years, but have recently also come to the conclusion that the value proposition is poor. Minimal upgrade as Diamond Amb, rooms worn, lounge food weak -- we also marveled at those half mini quiches -- although we never had the service failures you describe. As demue says, some of the lounge staff are rather strong and can be incredibly helpful/personable if you get to know them and chat with them during less buys times. We grabbed a reasonable points rate and will be back next month for a 4-night stay; absolutely no chance I'd stay here at �500/nt, though.

Booking a stay here with my Chase IHG + Edit credits for September this year. Given that even with Diamond I won't get club access, the difference between the 2 prices for the same room is about $175/night or 8,000 Chase UR per night after credits., Doesn't really seem worth it if I'm not in the hotel a majority of the day correct?

Quite a few here will disagree as to it not being worth it.

Unless you're downing half a dozen bottles of champagne, eating everything in sight every night, you're not going to any real value from it .

Each to their own though.

No it is not. Adee lounge has a happy hour if you wanted pre dinner drinks. You can get a nice NV pol Rodger or billencart for under 75 usd as well. Take that money and go enjoy yourself in Osaka. It�s only worth it if you have a lounge pass.

Trying to confirm if this is the right upgrade?

I am an ambassador member and I booked a 1 king premium club lounge access city view, is the upgrade to the 1 bedroom suite with club lounge access or a 1 bedroom jr suite on a lower floor with lounge access separately added to the reservation

I was offered the later but it doesn�t seem right because I am getting a lower floor and that doesn�t seem to be a real product, rather they are just mashing together two seperate products