At the InterContinental Osaka there are three entrances.
The bell team is positioned at the main car/taxi entrance.
If you enter via the station/metro side, you come in at ground level where there’s essentially just access to the lifts and main lobby.
So it’s not that they ignored you — they’re simply not stationed at that entrance.
And practically speaking, even if someone had been there, it would have been a matter of helping you the few metres to the lift.
On the
Club lounge, I have to say our experiences sound very different.
I’ve always found the Club InterContinental there to be one of the very best ones in the portfolio.
Service has consistently been attentive and proactive.
The food offering — both cold and hot — has been absolutely excellent, in particular at breakfast (with beef option).
It’s usually calm, well run, and a genuine retreat.
Your description surprises me, especially if there were only 2–3 tables occupied. Waiting 50 minutes without any staff contact doesn’t align with what I’ve seen there.
Just to clarify: you mention that items were brought to the table within minutes of arriving, yet also that no staff visited for 50 minutes and you had to request everything.
I may be misunderstanding, but those two points seem slightly contradictory.