Originally Posted by
Barnaby100
Entered through station. No support with bags on entry which we needed
At the InterContinental Osaka there are three entrances.
The bell team is positioned at the main car/taxi entrance.
If you enter via the station/metro side, you come in at ground level where there’s essentially just access to the lifts and main lobby.
So it’s not that they ignored you — they’re simply not stationed at that entrance.
And practically speaking, even if someone had been there, it would have been a matter of helping you the few metres to the lift.
Originally Posted by
Barnaby100
lounge is really poor
only 2- 3 tables occupied but no staff visited the table for service for over 50 minutes. Have had to go up and request everything
food offering was miserable- Lukewarm stuff dropped at table within minutes of arriving—1 was lukewarm half mini quiche and other was chicken thing with zero thought to presentation but tasted ok if rubbery
On the
Club lounge, I have to say our experiences sound very different.
I’ve always found the Club InterContinental there to be one of the very best ones in the portfolio.
Service has consistently been attentive and proactive.
The food offering — both cold and hot — has been absolutely excellent, in particular at breakfast (with beef option).
It’s usually calm, well run, and a genuine retreat.
Your description surprises me, especially if there were only 2–3 tables occupied. Waiting 50 minutes without any staff contact doesn’t align with what I’ve seen there.
Just to clarify: you mention that items were brought to the table within minutes of arriving, yet also that no staff visited for 50 minutes and you had to request everything.
I may be misunderstanding, but those two points seem slightly contradictory.