I must admit I struggle to reconcile your experience with what I have consistently encountered at the hotel.First, regarding the bags. Until you have completed check-in, the hotel does not know your room number and cannot even be certain that you are formally registered.

For fairly obvious security reasons, they are unlikely to send luggage anywhere without that information. And practically speaking, at this property the distance from the entrance to the lift is only a few metres, and from the lift to reception a few metres more.
I am not entirely sure what tangible benefit there would be in having someone escort a suitcase over such a short stretch — unless one specifically requests it.
Personally, I almost never do, not least because I tend to keep my passport in my luggage and prefer to have it with me.

As for the Club Lounge, my experience has been markedly different. Service has consistently been attentive and proactive.
On one occasion, I was dining with a friend arriving late; I mentioned it in advance and the team kindly kept food aside and offered champagne without hesitation. But I did ask — politely and directly.

Concerning drinks, if the bar is just a few steps away, a simple word or gesture to the staff usually suffices. In my experience, they respond quickly when approached.

Sometimes I wonder whether misunderstandings arise not from unwillingness on the hotel’s part, but from a lack of straightforward interaction. A calm request, delivered with a smile, tends to resolve most things efficiently.