Love the club and the pool.
Booked a suite with view, got upgraded to 83sqm (I guess without view). Had an amazing stay.
Location great, the transfer passage to shopping is outside of main elevator, then go up again to 2nd floor.
Rooms a bit dated, I really like wood interior but shows signs of wear, either a design refresh or at least thorough fixing of all marks, dents, etc would be cool. Room was spotless clean, on a level I rarely see. Bathroom amazing with all the marble. Bathtub a bit short. Zero sound from other rooms. Couch good but no blanket.
TV with full size soundbar, Youtube (re-login every time you turn off the TV) and Netflix, but no Spotify/Airplay/bluetooth in 2026?!
Club is super nice, very warm staff, feeling at home etc, morning coffee order remembered etc.. but for the drinks quality not worth it. For €90/day at least put some drinkable wine. Champagne only during 2h, Canapes good but restricted, and then was asked last order 21:47 with closing at 22:30 (and hmm only four other guests there?). Really threw me out on closing time. Another guest wanted to bring the drink to the room and his cocktail was put in a coffee-to-go plastic/paper cup (?!).
Pool is amazing. One other guest then I was alone. A bit weird to use main escalator to get to the 4th floor.
Dinner in Pierre was good (Club reserved a table without any issues), wine serving of disappointing quality/not worth it (as expected, but didn't want to order a full bottle).
Main restaurant the staff could need more training, and it lacked a lot of the atmosphere of a luxury hotel.
No idea what the policy "either breakfast in club or restaurant" is about, especially given the price point, ....
Really not sure what is with opening times in Japan in general, after 22:00 only food options are room service, had a burger in the bar that was only ok. After 23:00 more or less everything is closed, kicked me out of the bar on the dot. I would expect at least one thing to be open till 02:00, perhaps even the club lounge?
Had $100 F&B credit that ended up being ~$80, and $20 platinum credit that was only ~$13.
If I were GM, I'd fix the opening times, relax some of the policies that have been commented on in this thread, put at least one native-English-speaking-level staff member on each shift and put some work into the rooms.
Rather interesting, the largest suites were free, I'd even tempted to pay some premium for them, but wasn't asked.
Will definitely book again. Perhaps a residence room but these are without club access and the lounge staff couldn't tell me prices to book it as an add-on. Or perhaps even base club room instead of suite.