Well I am about to be the lone voice failing to see the charm
of this hotel

Checked in today. Diamond ambassador with lounge pass

Entered through station. No support with bags on entry which we needed

upgraded room by 1 category

lounge is really poor
only 2- 3 tables occupied but no staff visited the table for service for over 50 minutes. Have had to go up and request everything

food offering was miserable- Lukewarm stuff dropped at table within minutes of arriving—1 was lukewarm half mini quiche and other was chicken thing with zero thought to presentation but tasted ok if rubbery



no drinks for 20 mins after arriving

rest of offering was poor. 2 tiny plates of savoury and 2 sweet plus some salad and 3 odd rock hard and unripe cheeses

Told my Oh this was a great hotel to say stay at based on FT reviews and he now thinks I got it very wrong

no ambassador or diamond welcome amenity in room

it is £500 a night and nothing so far to suggest that it is worth that