Nov 13, 2016, 3:35 pm
Last edit by: WineCountryUA
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.For Flights with Star Alliance member airlines and other parter airlines, it may take up to 7 days for miles and Premier qualifying credit to show up in your account. For flights on Virgin Australia, it may take up to 14 days.
If your account isn't updated after 7 or 14 days, depending on the airline, submit a request. Additional documents may be required to complete your request.
How to fill out the request form for ANA, Azul, Eurowings, and JSX:
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Go to the bottom of the page and sign-in into your account
You will need the e-ticket number.
Requests may be submitted up to 12 months after the date of your flight.For Flights with Star Alliance member airlines and other parter airlines, it may take up to 7 days for miles and Premier qualifying credit to show up in your account. For flights on Virgin Australia, it may take up to 14 days.
If your account isn't updated after 7 or 14 days, depending on the airline, submit a request. Additional documents may be required to complete your request.
How to fill out the request form for ANA, Azul, Eurowings, and JSX:
- For ANA-operated flights within Japan that do not have a ticket number, enter "2050000000000" in the ticket number field.
- For Azul-operated flights within the Brazil that do not have a ticket number, enter "5770000000000" in the ticket number field.
- For Eurowings-operated flights within Europe that do not have a ticket number, enter "1040000000000" in the ticket number field.
- For JSX operated flights that do not have a ticket number, enter "5690000000000" in the ticket number field.
For missing non-flight partner credit you will need to wait 8 weeks before requesting missing credit
related thread: Retroactive flight credit for new MP account
UA claims I was a "no show" , cancelled rest of itin -- but I did actually fly!!!
For the archive of previous posts: Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
[Consolidated] UA/Partner flights miles not posting?
Oct 1, 2025 | 1:51 am
#181
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,032
For Flights with Star Alliance™ member airlines and other parter airlines, it may take up to 7 days for miles and Premier qualifying credit to show up in your account. For flights on Virgin Australia, it may take up to 14 days. View all Star Alliance member and partner airlines.
If your account isn't updated after 7 or 14 days, depending on the airline, submit a request. Additional documents may be required to complete your request.
If your account isn't updated after 7 or 14 days, depending on the airline, submit a request. Additional documents may be required to complete your request.
Oct 13, 2025 | 11:36 pm
#182
Join Date: Jun 2006
Location: SJC
Programs: UA MM
Posts: 1,207
No miles posted and trip not in past trips
All my UA flights the last few years have posted minutes (hours?) after landing. This week I flew nothing is showing up 48 hours after the last flight landed, and the trip has disappeared from my flights but also doesnt show in my past flights.
How long should I wait before contacting UA, and whats the most efficient way to ask them about this? Or, are there any tricks to fix a stuck process on my own as a user?
How long should I wait before contacting UA, and whats the most efficient way to ask them about this? Or, are there any tricks to fix a stuck process on my own as a user?
Oct 13, 2025 | 11:51 pm
#183
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat
Posts: 73,032
Originally Posted by wiki
If a United / United Express flight has not posted within 5 days, you may request missing flight credit
Dec 22, 2025 | 8:16 pm
#184
Join Date: Jun 2025
Posts: 3
Domestic Azul finally posted
Missing domestic flight with Azul in Brazil. I contacted United via the app (help center > contact us > chat > mileageplus representative > chat) several times and each time they told me to wait a couple days or reach out to Azul Airlines. What finally did it was sending this email:
From: DeafEnthusiast <ANONYMOUS@ANONYMOUS>
To: [email protected]
Subject: Missing flight credit for GRU-CWB December 5
Date: December 18, 2025 9:25:48 PM CST
Hi,
I have a missing flight credit for this flight:
Date: December 5, 2025
Flight number: AD4830
Origin and Destination: So Paulo (GRU) - Curitiba (CWB)
Operating Airline: Azul Airlines
eTicket Number: <REDACTED>
United confirmation number: <REDACTED>
I've attached the confirmation from United showing that this flight will earn 1 PQF and some PQP.
United MileagePlus representatives have told me they are waiting for Azul partner validation. I contacted Azul and they confirmed the flight was boarded and completed. They note that they see my United frequent flyer account (<REDACTED>) on the reservation and say there is nothing else they can do.
Thanks in advance for your assistance with this,
DeafEnthusiast
<Attached confirmation email with eticket number, details, accruals>
I got a response 4 days later saying they added it.
From: DeafEnthusiast <ANONYMOUS@ANONYMOUS>
To: [email protected]
Subject: Missing flight credit for GRU-CWB December 5
Date: December 18, 2025 9:25:48 PM CST
Hi,
I have a missing flight credit for this flight:
Date: December 5, 2025
Flight number: AD4830
Origin and Destination: So Paulo (GRU) - Curitiba (CWB)
Operating Airline: Azul Airlines
eTicket Number: <REDACTED>
United confirmation number: <REDACTED>
I've attached the confirmation from United showing that this flight will earn 1 PQF and some PQP.
United MileagePlus representatives have told me they are waiting for Azul partner validation. I contacted Azul and they confirmed the flight was boarded and completed. They note that they see my United frequent flyer account (<REDACTED>) on the reservation and say there is nothing else they can do.
Thanks in advance for your assistance with this,
DeafEnthusiast
<Attached confirmation email with eticket number, details, accruals>
I got a response 4 days later saying they added it.
Feb 5, 2026 | 9:11 pm
#185
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA Plat (1MM), DL Gold (1MM), Marriott LTT
Posts: 11,214
Having an issue with A3 flight posting. The missing credit form keeps telling me my request is denied because a passenger with my name can't be found. How do I escalate this? Of course the website only lists "print this page" or "make another request". No "contact us if you think this is wrong".
PS - yes, it's a fare earning class (albeit not much).
Thanks,
-RM
PS - yes, it's a fare earning class (albeit not much).
Thanks,
-RM
Feb 5, 2026 | 9:14 pm
#186
Join Date: Dec 2022
Programs: UA1K
Posts: 777
Having an issue with A3 flight posting. The missing credit form keeps telling me my request is denied because a passenger with my name can't be found. How do I escalate this? Of course the website only lists "print this page" or "make another request". No "contact us if you think this is wrong".
PS - yes, it's a fare earning class (albeit not much).
Thanks,
-RM
PS - yes, it's a fare earning class (albeit not much).
Thanks,
-RM
Mar 17, 2026 | 7:11 pm
#187
FlyerTalk Evangelist
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, ALL Accor Diamond, IHG Platinum Elite, Marriott Bonvoy Gold, Avis PC, Hertz PC
Posts: 10,685
Anyone have experience with how long NH flight on NH stock takes to post? I took a flight on Thursday morning HK time (HKG-NRT), and the flight has still not posted.
Mar 20, 2026 | 4:44 pm
#189
FlyerTalk Evangelist
Join Date: Mar 2015
Location: NYC (Primarily EWR)
Programs: UA 1K / *G, ALL Accor Diamond, IHG Platinum Elite, Marriott Bonvoy Gold, Avis PC, Hertz PC
Posts: 10,685
it did not post. But as soon as I put the missing information on UA's website, it posted immediately (PQPs, RDMs, and the PPs earned for having it be he flight putting me over 1K). The fact that the information / data could be pulled so quickly and yet could not be posted right away was strange - clearly the necessary data to validate this immediately was available.
Mar 20, 2026 | 4:49 pm
#190
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K 1MM; Hertz PC
Posts: 5,673
Data point: I had a clean UA mainline CLE-EWR Wednesday around Noon (no changes, standard revenue ticket) that didn't post until this morning...
Which makes me realize how spoiled we've become by same day/almost instant posting and how not long ago ~48 hours was de riegur
Which makes me realize how spoiled we've become by same day/almost instant posting and how not long ago ~48 hours was de riegur
May 4, 2026 | 6:53 am
#191
Join Date: May 2018
Location: Latin America and USA
Programs: UA 1K, WN A-L, Marriott Gold, Hyatt Discoverist, IHG Diamond
Posts: 655
Miles not automatically crediting - bug or feature?
In the last two months I've had to manually request UA (or other) mileage/points credit for the following:
So my question: is this a feature or a bug? Is code (AI-supported vibe coding?) just such a mess that this problem will never be solved? Or is it intentional, because airlines/hotels know most people won't/don't watch it that closely, and that helps their balance sheet?
This is a serious question, not rhetorical. I don't work in IT so I am certainly missing context.
-A CM leg not crediting to UA on a 016 ticket that included UA and CM segments
-6 rooms not crediting to Bonvoy when booked at a Courtyard Marriott directly through the Bonvoy app
-A JA leg not crediting to AA
-Two AV legs not crediting to UA on a 134 ticket with UA MP number included on ticket and boarding passes
-More that I'm not immediately remembering
It's at the point where I keep all printed boarding passes and hotel folios in a folder after travel until proper credit is verified. I included a few non-UA examples as well, as it seems to cut across the travel industry, but remains an issue even with UA's IT, which is one of the best (maybe the best).-6 rooms not crediting to Bonvoy when booked at a Courtyard Marriott directly through the Bonvoy app
-A JA leg not crediting to AA
-Two AV legs not crediting to UA on a 134 ticket with UA MP number included on ticket and boarding passes
-More that I'm not immediately remembering
So my question: is this a feature or a bug? Is code (AI-supported vibe coding?) just such a mess that this problem will never be solved? Or is it intentional, because airlines/hotels know most people won't/don't watch it that closely, and that helps their balance sheet?
This is a serious question, not rhetorical. I don't work in IT so I am certainly missing context.
May 4, 2026 | 7:05 am
#192
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Austin, TX
Posts: 25,646
Its not a feature.
AI has nothing to do with it. Most of this code predates AI, and no airline is going to go in and replace their loyalty program with a bunch of Ai-generated slop just because they can.
The impact on the balance sheet from this is absolutely minimal.
I do work in IT. 
But not in this industry.
I have no inside information, but I can tell you that youre dramatically underestimating the technical challenges involved in getting cross-partner credit to work in the first place. There are several systems that all have to work properly in order for a flight to be credited, most of which are not under the control of the airline giving the credit. The fact that it works 99% of the time is a miracle; the fact that it fails 1% of the time is not a nefarious plot.
But not in this industry.I have no inside information, but I can tell you that youre dramatically underestimating the technical challenges involved in getting cross-partner credit to work in the first place. There are several systems that all have to work properly in order for a flight to be credited, most of which are not under the control of the airline giving the credit. The fact that it works 99% of the time is a miracle; the fact that it fails 1% of the time is not a nefarious plot.
May 4, 2026 | 7:11 am
#193
Join Date: May 2018
Location: Latin America and USA
Programs: UA 1K, WN A-L, Marriott Gold, Hyatt Discoverist, IHG Diamond
Posts: 655
Its not a feature.
AI has nothing to do with it. Most of this code predates AI, and no airline is going to go in and replace their loyalty program with a bunch of Ai-generated slop just because they can.
The impact on the balance sheet from this is absolutely minimal.
I do work in IT. But not in this industry.
I have no inside information, but I can tell you that youre dramatically underestimating the technical challenges involved in getting cross-partner credit to work in the first place. There are several systems that all have to work properly in order for a flight to be credited, most of which are not under the control of the airline giving the credit. The fact that it works 99% of the time is a miracle; the fact that it fails 1% of the time is not a nefarious plot.
AI has nothing to do with it. Most of this code predates AI, and no airline is going to go in and replace their loyalty program with a bunch of Ai-generated slop just because they can.
The impact on the balance sheet from this is absolutely minimal.
I do work in IT.
But not in this industry.I have no inside information, but I can tell you that youre dramatically underestimating the technical challenges involved in getting cross-partner credit to work in the first place. There are several systems that all have to work properly in order for a flight to be credited, most of which are not under the control of the airline giving the credit. The fact that it works 99% of the time is a miracle; the fact that it fails 1% of the time is not a nefarious plot.
May 4, 2026 | 12:36 pm
#195
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,622
I have recently been experiencing more situations where I have a two leg UA journey and one leg credits immediately upon landing and the other four days later. Sometimes it is the first leg and sometimes the second leg.
I keep a screenshot of the BP for the missing leg until it credits.
I actually feel much empathy for the IT folks at UA because as best I understand this information is on different systems so sometimes they talk and sometimes they must be taking a nap. You can tell I do not work in IT but know enough to feel their pain.
Now Lyft miles are practically instantaneous, and I have some LH flights at the end of the month and will keep the BPs until credited.
Eventually it all catches up.
I keep a screenshot of the BP for the missing leg until it credits.
I actually feel much empathy for the IT folks at UA because as best I understand this information is on different systems so sometimes they talk and sometimes they must be taking a nap. You can tell I do not work in IT but know enough to feel their pain.
Now Lyft miles are practically instantaneous, and I have some LH flights at the end of the month and will keep the BPs until credited.
Eventually it all catches up.