Originally Posted by jsloan

It’s not a feature.


AI has nothing to do with it. Most of this code predates AI, and no airline is going to go in and replace their loyalty program with a bunch of Ai-generated slop just because they can.


The impact on the balance sheet from this is absolutely minimal.


I do work in IT. But not in this industry.

I have no inside information, but I can tell you that you’re dramatically underestimating the technical challenges involved in getting cross-partner credit to work in the first place. There are several systems that all have to work properly in order for a flight to be credited, most of which are not under the control of the airline giving the credit. The fact that it works 99% of the time is a miracle; the fact that it fails 1% of the time is not a nefarious plot.