Hi all,

FYI it seems like BAMissingAvios is no longer active and all messages sent to them are ignored. Is it possible to have their account updated, clearly no longer a ‘company representative’.

BAMissingAvios was online on May 17th

That may be so. However, if there is no longer any resource from BA which will respond to messages, I agree with the OP the account should be updated/suspended in order to avoid folks thinking that is an official comms route for missing flights.

I will raise it with the mods.

Thanks Karfa. I note that BAMissingAvios has been online again today, but continues to ignore messages.

I sent personal information to the account on the basis they are listed as an official BA rep - that is clearly no longer the case, so I think safest to remove that status to avoid any confusion.

If there is a green handle then I would think is safe to assume the account is being operated by the company and it will be accessed only by those authorised to do so by that company. It's possible the person looking after the account is just busy dealing with requests that were sent before yours.

Have you exhausted all efforts to resolve your query with the primary public BA channels?

I first sent a private message to them in February and chasers since, none have been replied to. So unless they’ve got a 6 month+ backlog I think it is safe to assume BAMissingAvios is no longer acting in an official capacity. Unless the person is paid by BA to just read the forum? (If so how do I apply?!)

Yes have tried the main BA channels, including a complaint that was closed without reply. Original issue was WTP tier points and Avios awarded when we paid for and flew Club. To add insult to injury even the WTP Avios got removed from our account last week, 5 months after the flight, without any comms from BA.

I think at this time I would just try to call and explain to the BAEC representative what has happened and what you would like to see corrected.

I think the BAMissingAvios team is probably always inundated and terribly backed up as some other people seem to use them not as an escalation channel but as a first point of contact (I'm not referring to you here). I don't think that they normally send out replies to PMs.
See also:
​​​​​​https://www.flyertalk.com/forum/brit...-requests.html
​​​​​​https://www.flyertalk.com/forum/brit...ng-action.html

Seems to be back active today!

hopefully dealing with the message I sent him !

Just to help anyone here, if you are missing TPs and / or Avios. Firstly screenshot any boarding passes / digital boarding passes before they vanish or get lost

- first use the online screen if that exists for your flight, inside My Executive Club
- otherwise use the web form for airlines that need manual processing in the same part of My Executive Club - missing Avios.

- wait at least 3 weeks for the above to go through, note that Wednesday mornings (UK time) is often a big update time

- then telephone BAEC and register your missing Avios/TP claim over the telephone - many people skip to this stage
- sometimes the BAEC agent will ask for an email of (e.g.) boarding passes. they will give you this entry point:. First log into your BAEC account, then enter this URL:
https://www.britishairways.com/ecsupportingdocs/
- theoretically you are only supposed to use the above after speaking to an agent, but there are some reports of this link correctly giving TPs/Avios regardless.

- After another couple of weeks, call again and check they have received the above / processing the above.
- After another few days call again. At some point you will get an agent who will see the every growing list of agent entries and do something about it.

Do NOT send an empty webform (or use the Complaints Portal) outside this format, the chances are they will go to BA Customer Relations, not BAEC, and CR are overloaded. In particular do not send chaser webforms, that just adds to the backlog. GGLs and Prems should use their priority email address instead. If you are GGL or Prem and don't know that email address then telephone them and they will start the process as well as give you the email address. Twitter is also not going to work, they are BA not BAEC.

Yes it is slow but the last bullet point will work at some stage.

This statement above is not accurate. The account is active and messages are not being ignored. However, the company reps who monitor it are very busy.

Please only use this route as a last resort having exhausted standard options.

golfmad
Moderator: BAEC Forum

I had the same issue last week, paid for a return Club World flight, but upgraded the outbound to First. Outbound TP's arrived as CW (as expected these days), but return sector posted as WTP (I.T. system appears to think I had upgraded both legs to the 'next cabin'). I fortunately have access to the GGL team whom fixed it within a few days but they noted it is an issue they are seeing more frequently and sent my example to I.T. in the hope they can figure out what is causing it and fix the bug!

Not what you want to hear in terms of my fix being resolved in a few days whereas you labour to even get a response, but your issue is not a one-off I'm afraid!

I hope you manage to get it rectified shortly!

Pilot37

The account is active. I received a PM this week.

They are so very busy & not helped by BA being snowed under too.

FYI I also have another issue with BAMissingAvios, having had my original complaint rejected, where something similar happened to me - outbound in Club Europe, return upgraded with Avios LHR-ARN. No issue with the return leg posting, but the outbound posted as full flex Y, giving me 20 TP instead of 40. Admittedly 20 TP is no big deal but they do mean the difference between qualifying for gold with a BA Holidays promotion, and without it. (The BAH TP have posted but there is another bug where some people seem to be downgraded).

First post here seems a shame but what do you do you when the staus page on your web form disappears?

I travelled on BA metal with a QR(157) ticket - rest of journey was on Qatar. Got the points on the other three legs within a day of travel. I waited 7 days as the portal asks to submit the claim, got a confirm email but now the “where’s my claim” shows me no pending claims…. It’s a 160 TP claim so a reasonable amount. Not sure whether to try to put it through again?