Originally Posted by
Tobias-UK
If there is a green handle then I would think is safe to assume the account is being operated by the company and it will be accessed only by those authorised to do so by that company. It's possible the person looking after the account is just busy dealing with requests that were sent before yours.
Have you exhausted all efforts to resolve your query with the primary public BA channels?
I first sent a private message to them in February and chasers since, none have been replied to. So unless they’ve got a 6 month+ backlog I think it is safe to assume
BAMissingAvios is no longer acting in an official capacity. Unless the person is paid by BA to just read the forum? (If so how do I apply?!)
Yes have tried the main BA channels, including a complaint that was closed without reply. Original issue was WTP tier points and Avios awarded when we paid for and flew Club. To add insult to injury even the WTP Avios got removed from our account last week, 5 months after the flight, without any comms from BA.