Originally Posted by Plu2370

I first sent a private message to them in February and chasers since, none have been replied to. So unless they’ve got a 6 month+ backlog I think it is safe to assume BAMissingAvios is no longer acting in an official capacity. Unless the person is paid by BA to just read the forum? (If so how do I apply?!)

Yes have tried the main BA channels, including a complaint that was closed without reply. Original issue was WTP tier points and Avios awarded when we paid for and flew Club. To add insult to injury even the WTP Avios got removed from our account last week, 5 months after the flight, without any comms from BA.