Are BAMissingAvios missing in action?
Jun 8, 2022, 2:14 pm
#1
Original Poster
Join Date: Apr 2022
Posts: 4
Are BAMissingAvios missing in action?
Hi all
I have some Avios and TPs missing from a flight last month. It was a QR flight number on BA metal from LGW to DOH.
Submitting a claim on ba.com has done nothing so far and so I PM'd BAMissingAvios, with whom I've had an almost instant response in the past and a rapid turnaround of my missing points. I've messaged twice, a week apart, but not had anything at all back. Do we know if they are still active? Am I doing something wrong?
I'm only 1 month away from TP year-end and only 50 points away from Gold. These missing TPs will get me over the line, hence the growing imperative...
Many thanks
Ed
I have some Avios and TPs missing from a flight last month. It was a QR flight number on BA metal from LGW to DOH.
Submitting a claim on ba.com has done nothing so far and so I PM'd BAMissingAvios, with whom I've had an almost instant response in the past and a rapid turnaround of my missing points. I've messaged twice, a week apart, but not had anything at all back. Do we know if they are still active? Am I doing something wrong?
I'm only 1 month away from TP year-end and only 50 points away from Gold. These missing TPs will get me over the line, hence the growing imperative...
Many thanks
Ed
Jun 8, 2022, 2:47 pm
#3
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,809
QR coded flights may well take a long time to credit, nothing new there. The lurker - who it must be stressed is an escalation process, not an alternative to calling up BAEC in the usual way - is still active, which you can tell by looking at their profile (last login 2 days ago). But there clearly is a backlog in clearing down complaints and customer relations matters. If your credit arrives after the year end it will still be credited against the date of travel. If you don't see the requisite status level after your membership year ends then it's also by ringing up BAEC that you can resolve this.
Jun 8, 2022, 7:20 pm
#4
Join Date: Nov 2014
Location: SoCal,
Programs: BAEC Gold, AA PPro
Posts: 771
Hi all
I have some Avios and TPs missing from a flight last month. It was a QR flight number on BA metal from LGW to DOH.
Submitting a claim on ba.com has done nothing so far and so I PM'd BAMissingAvios, with whom I've had an almost instant response in the past and a rapid turnaround of my missing points. I've messaged twice, a week apart, but not had anything at all back. Do we know if they are still active? Am I doing something wrong?
I'm only 1 month away from TP year-end and only 50 points away from Gold. These missing TPs will get me over the line, hence the growing imperative...
Many thanks
Ed
I have some Avios and TPs missing from a flight last month. It was a QR flight number on BA metal from LGW to DOH.
Submitting a claim on ba.com has done nothing so far and so I PM'd BAMissingAvios, with whom I've had an almost instant response in the past and a rapid turnaround of my missing points. I've messaged twice, a week apart, but not had anything at all back. Do we know if they are still active? Am I doing something wrong?
I'm only 1 month away from TP year-end and only 50 points away from Gold. These missing TPs will get me over the line, hence the growing imperative...
Many thanks
Ed
Jun 8, 2022, 9:12 pm
#5
Join Date: Oct 2007
Location: NYC, Wash DC
Programs: BA Gold, UA Plat (1mm),Marriott LT Plat, Avis PC, National Exec Elite, Hertz PC
Posts: 394
I still can’t get BA flights to credit from April 20. What kind of airline can’t clear this up in months? It’s not rocket science.
Jun 9, 2022, 12:37 am
#6
Join Date: Jun 2009
Programs: BA GGL/GfL; Hilton Diamond; Marriott Ambassador; IHG Diamond;
Posts: 263
I recently had 2 BA flights from early May fail to credit automatically.
- I first tried the missing avios claim on the website which failed because the website failed to recognise the BA ticket number as being valid.
- I called the GGL line (outside UK hours) who appeared to be massively bogged down and suggested I fill out a form online (different from the usual claims form), which required me to submit my boarding passes as well. The agent stated that this was the same form he would be filling out on my behalf, but that I could also do it myself. I took the hint, and filled it myself and waited the promised week and nothing came of it.
- 3 weeks later, I called the GGL line again during UK hours, and the agent apologised profusely and submitted a manual request that eventually resulted in an email showing up a week later saying the TPs/Avios had been credited (they had).
- I first tried the missing avios claim on the website which failed because the website failed to recognise the BA ticket number as being valid.
- I called the GGL line (outside UK hours) who appeared to be massively bogged down and suggested I fill out a form online (different from the usual claims form), which required me to submit my boarding passes as well. The agent stated that this was the same form he would be filling out on my behalf, but that I could also do it myself. I took the hint, and filled it myself and waited the promised week and nothing came of it.
- 3 weeks later, I called the GGL line again during UK hours, and the agent apologised profusely and submitted a manual request that eventually resulted in an email showing up a week later saying the TPs/Avios had been credited (they had).
Jun 9, 2022, 12:47 am
#7
Join Date: Apr 2015
Location: Seattle, WA
Programs: UA 1K, Delta PM, AA EXP, Marriott AMB, IHG Gold
Posts: 448
Jun 9, 2022, 3:59 am
#9
Join Date: Jul 2020
Location: UK
Programs: BAEC Gold
Posts: 250
So maybe in 2 months plus I’ll be making polite request for help with missing DTPs from a recent BAH?
Jun 10, 2022, 2:09 pm
#10
Join Date: Jun 2022
Location: London
Programs: BAEC Bronze Tier
Posts: 3
This is happening consistently in the LHR MAD and MAD LHR route for me. My past flights from Dec/Jan did not get automatically credited for Avios or TP but it took less significantly less time for BAEC to resolve this for me once I contacted them.
I have also DMd BAMissingAvios but no answer so far. Fingers crossed!
Jun 10, 2022, 3:06 pm
#11
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,562
Even my Avios from Natwest Rewards aren't posting now. This is about as STPable a process as you can get and yet BA still seems to be messing it up.
I seem to recall that we were told that months of (planned-ish) disruption to our BAEC accounts was to help upgrade the whole system. How do we think that's going then?
I seem to recall that we were told that months of (planned-ish) disruption to our BAEC accounts was to help upgrade the whole system. How do we think that's going then?
Jun 10, 2022, 9:25 pm
#13
Join Date: May 2000
Posts: 750
Even my Avios from Natwest Rewards aren't posting now. This is about as STPable a process as you can get and yet BA still seems to be messing it up.
I seem to recall that we were told that months of (planned-ish) disruption to our BAEC accounts was to help upgrade the whole system. How do we think that's going then?
I seem to recall that we were told that months of (planned-ish) disruption to our BAEC accounts was to help upgrade the whole system. How do we think that's going then?
Jun 14, 2022, 12:00 am
#15
Join Date: Jun 2022
Location: London
Programs: BAEC Bronze Tier
Posts: 3
Update: I have now been credited the first leg of my flight on the 27th of May. Only they have posted the wrong amount of Avios and Tier Points ( awarded Economy, my booking was Business). Back to square one…