QR coded flights may well take a long time to credit, nothing new there. The lurker - who it must be stressed is an escalation process, not an alternative to calling up BAEC in the usual way - is still active, which you can tell by looking at their profile (last login 2 days ago). But there clearly is a backlog in clearing down complaints and customer relations matters. If your credit arrives after the year end it will still be credited against the date of travel. If you don't see the requisite status level after your membership year ends then it's also by ringing up BAEC that you can resolve this.