Originally Posted by
SimonAB
Have twice now successfully requested a manual crediting of TPs and Avios via online chat. Like flyingnomad, email appears a week or so later confirming the credit.
No queue at all for me this morning in online chat (twice).
I have had no luck so far via online chat. On both occasions, the agent has assured me they had raised a claim on my behalf but it has been over a week now since I first got in touch ( re first leg of my flight) and nothing has been credited. The return flight has not automatically been credited either and I got back in touch via online chat this morning, but I’m not holding my breath.
This is happening consistently in the LHR MAD and MAD LHR route for me. My past flights from Dec/Jan did not get automatically credited for Avios or TP but it took less significantly less time for BAEC to resolve this for me once I contacted them.
I have also DMd BAMissingAvios but no answer so far. Fingers crossed!