I recently had 2 BA flights from early May fail to credit automatically.

- I first tried the missing avios claim on the website which failed because the website failed to recognise the BA ticket number as being valid.

- I called the GGL line (outside UK hours) who appeared to be massively bogged down and suggested I fill out a form online (different from the usual claims form), which required me to submit my boarding passes as well. The agent stated that this was the same form he would be filling out on my behalf, but that I could also do it myself. I took the hint, and filled it myself and waited the promised week and nothing came of it.

- 3 weeks later, I called the GGL line again during UK hours, and the agent apologised profusely and submitted a manual request that eventually resulted in an email showing up a week later saying the TPs/Avios had been credited (they had).