Originally Posted by
Plu2370
Original issue was WTP tier points and Avios awarded when we paid for and flew Club. To add insult to injury even the WTP Avios got removed from our account last week, 5 months after the flight, without any comms from BA.
I had the same issue last week, paid for a return Club World flight, but upgraded the outbound to First. Outbound TP's arrived as CW (as expected these days), but return sector posted as WTP (I.T. system appears to think I had upgraded both legs to the 'next cabin'). I fortunately have access to the GGL team whom fixed it within a few days but they noted it is an issue they are seeing more frequently and sent my example to I.T. in the hope they can figure out what is causing it and fix the bug!
Not what you want to hear in terms of my fix being resolved in a few days whereas you labour to even get a response, but your issue is not a one-off I'm afraid!
I hope you manage to get it rectified shortly!
Pilot37