Originally Posted by
Plu2370
Thanks Karfa. I note that
BAMissingAvios has been online again today, but continues to ignore messages.
I sent personal information to the account on the basis they are listed as an official BA rep - that is clearly no longer the case, so I think safest to remove that status to avoid any confusion.
If there is a green handle then I would think is safe to assume the account is being operated by the company and it will be accessed only by those authorised to do so by that company. It's possible the person looking after the account is just busy dealing with requests that were sent before yours.
Have you exhausted all efforts to resolve your query with the primary public BA channels?