Originally Posted by
Pilot37
I had the same issue last week, paid for a return Club World flight, but upgraded the outbound to First. Outbound TP's arrived as CW (as expected these days), but return sector posted as WTP (I.T. system appears to think I had upgraded both legs to the 'next cabin'). I fortunately have access to the GGL team whom fixed it within a few days but they noted it is an issue they are seeing more frequently and sent my example to I.T. in the hope they can figure out what is causing it and fix the bug!
Not what you want to hear in terms of my fix being resolved in a few days whereas you labour to even get a response, but your issue is not a one-off I'm afraid!
I hope you manage to get it rectified shortly!
Pilot37
FYI I also have another issue with BAMissingAvios, having had my original complaint rejected, where something similar happened to me - outbound in Club Europe, return upgraded with Avios LHR-ARN. No issue with the return leg posting, but the outbound posted as full flex Y, giving me 20 TP instead of 40. Admittedly 20 TP is no big deal but they do mean the difference between qualifying for gold with a BA Holidays promotion, and without it. (The BAH TP have posted but there is another bug where some people seem to be downgraded).