Nightmare - 100k UR pts redeemed for cash rather than Combined with another UR acct.
Aug 15, 2017 | 4:48 am
#1
Original Poster
Join Date: May 2013
Programs: N/A
Posts: 685
Nightmare - 100k UR pts redeemed for cash rather than Combined with another UR acct.
Hi folks,
My mother was attempting to transfer 100,000 from her Chase UR account to mine. However the private banker REDEEMED them for $1,000 instead.
Can anyone advise on what I can do to reverse this or what compensation I should be asking for?
The PB is very sorry and "looking into what can be done" however any further guidance would be helpful.
Thank You!
My mother was attempting to transfer 100,000 from her Chase UR account to mine. However the private banker REDEEMED them for $1,000 instead.
Can anyone advise on what I can do to reverse this or what compensation I should be asking for?
The PB is very sorry and "looking into what can be done" however any further guidance would be helpful.
Thank You!
Aug 15, 2017 | 8:53 am
#2
Moderator: Travel Buzz
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 3,177
Was she at the branch when this happened? How did she take the $1000?
Aug 15, 2017 | 8:57 am
#3
Join Date: Dec 2004
Posts: 8,230
Go back to Chase. I don't have experience with a private banker account, but they're the only ones who could restore the points. Luckily they weren't transferred to a third party like an airline which would have made it more complicated.
Oct 31, 2017 | 6:12 am
#4
Original Poster
Join Date: May 2013
Programs: N/A
Posts: 685
Nightmare Scenario - 100,000 UR point transfer gone wrong!
Hi folks,
My private banker was instructed to transfer UR points over to another family member in the same household, however REDEEMED them for cash value instead.
After about 2-3 weeks of communication they are telling me they can not award my points back, and those points were being used to book a business class ticket from NYC to Bangkok.
Can anyone advise on what I can further do? The private banker has admitted wrongdoing and is deeply apologetic however I am having to come out of pocket much more now, considering that I am flying over an elderly family member which will need to lay down for medical reasons.
This has been a harrowing process and would appreciate any help!
My private banker was instructed to transfer UR points over to another family member in the same household, however REDEEMED them for cash value instead.
After about 2-3 weeks of communication they are telling me they can not award my points back, and those points were being used to book a business class ticket from NYC to Bangkok.
Can anyone advise on what I can further do? The private banker has admitted wrongdoing and is deeply apologetic however I am having to come out of pocket much more now, considering that I am flying over an elderly family member which will need to lay down for medical reasons.
This has been a harrowing process and would appreciate any help!
Oct 31, 2017 | 6:28 am
#5
Join Date: Feb 2017
Posts: 50
Hi folks,
My private banker was instructed to transfer UR points over to another family member in the same household, however REDEEMED them for cash value instead.
After about 2-3 weeks of communication they are telling me they can not award my points back, and those points were being used to book a business class ticket from NYC to Bangkok.
Can anyone advise on what I can further do? The private banker has admitted wrongdoing and is deeply apologetic however I am having to come out of pocket much more now, considering that I am flying over an elderly family member which will need to lay down for medical reasons.
This has been a harrowing process and would appreciate any help!
My private banker was instructed to transfer UR points over to another family member in the same household, however REDEEMED them for cash value instead.
After about 2-3 weeks of communication they are telling me they can not award my points back, and those points were being used to book a business class ticket from NYC to Bangkok.
Can anyone advise on what I can further do? The private banker has admitted wrongdoing and is deeply apologetic however I am having to come out of pocket much more now, considering that I am flying over an elderly family member which will need to lay down for medical reasons.
This has been a harrowing process and would appreciate any help!
Oct 31, 2017 | 7:02 am
#6
Original Poster
Join Date: May 2013
Programs: N/A
Posts: 685
Any thoughts on how can i further escalate? Should i email the executive line (If there is one) or reach out to the regional manager?
Thanks!
Oct 31, 2017 | 7:16 am
#7
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Hyatt Globalist, Marriott Lifetime Platinum,Mobile Passport Unobtanium
Posts: 6,239
I suppose you could always threaten to move all of your assets out of Chase but if you aren't willing to actually do that then the bluff gets called pretty quickly. Might be a way to get things escalated though.
Oct 31, 2017 | 8:05 am
#8
Join Date: Jan 2003
Posts: 3,895
I wouldn't even try to bluff and will just do it. How can you trust the bank or banker if they did something wrong, admitted it and wouldn't correct the mistake? Oops, we accidentally transfer all your money to an unknown foreign bank account and we can't get them back so sorry.
Oct 31, 2017 | 8:30 am
#9
Join Date: Feb 2017
Posts: 50
Alternatively, call your private banker and tell him that he needs to escalate with his superiors. It's not your responsibility.
Oct 31, 2017 | 8:49 am
#10
Join Date: May 2012
Posts: 732
Were you instructions to the PB verbal or documented somehow, ie email, secure message????
Oct 31, 2017 | 10:49 am
#11
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Eco Travel, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA, IHG & Marriott Platinum; DL & HH Gold
Posts: 51,889
Moderator action
I have merged in JBG89's original report from August (see beginning of thread), and given the thread a more descriptive title.