FlyerTalk Forums - View Single Post - Nightmare - 100k UR pts redeemed for cash rather than Combined with another UR acct.

Oct 31, 2017 | 6:28 am

#5

TechBBBFan

Join Date: Feb 2017

Posts: 50

Quote:

Originally Posted by JBG89

Hi folks,

My private banker was instructed to transfer UR points over to another family member in the same household, however REDEEMED them for cash value instead.

After about 2-3 weeks of communication they are telling me they can not award my points back, and those points were being used to book a business class ticket from NYC to Bangkok.

Can anyone advise on what I can further do? The private banker has admitted wrongdoing and is deeply apologetic however I am having to come out of pocket much more now, considering that I am flying over an elderly family member which will need to lay down for medical reasons.

This has been a harrowing process and would appreciate any help!

If the private banker works for Chase (assuming you don't mean some money manager who works for you), that should be the end of it. One of their employees admitted he made a mistake. They need to figure out a way to fix it. It's that simple.

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