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Thread: Nightmare - 100k UR pts redeemed for cash rather than Combined with another UR acct.
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Old Oct 31, 2017 | 7:02 am
  #6  
JBG89
 
Join Date: May 2013
Programs: N/A
Posts: 685
Originally Posted by TechBBBFan
If the private banker works for Chase (assuming you don't mean some money manager who works for you), that should be the end of it. One of their employees admitted he made a mistake. They need to figure out a way to fix it. It's that simple.
Yes indeed they do work for chase and have come back saying "nothing can be done"

Any thoughts on how can i further escalate? Should i email the executive line (If there is one) or reach out to the regional manager?

Thanks!
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