Hi folks,

My private banker was instructed to transfer UR points over to another family member in the same household, however REDEEMED them for cash value instead.

After about 2-3 weeks of communication they are telling me they can not award my points back, and those points were being used to book a business class ticket from NYC to Bangkok.

Can anyone advise on what I can further do? The private banker has admitted wrongdoing and is deeply apologetic however I am having to come out of pocket much more now, considering that I am flying over an elderly family member which will need to lay down for medical reasons.

This has been a harrowing process and would appreciate any help!