People should put in their flight details...or at the least the FIN. Leave out the seat # you're on if you don't want AC to have your information. Or post the FIN and seat # and not what date you were flying on and to/from locations.

How would all this detail help in having planes clean. Its like telling the city sanitation department to pick the garbage in your neighborhood. I assume its done on a regular basis without you driving around finding the job not being done.

For the pics I just posted, the flight was well over a month ago and details were submitted to AC, so not sure if the details are really relevant at this point. I'd submitted the comment to AC Customer Relations with the details right after the flight, so they have the necessary details if they want to do any corrective action (follow up with the groomers, schedule a deep clean for that aircraft).

The fact that Customer Relations still haven't responded to a complaint from a SE100k traveling paid J after 4+ weeks doesn't give me a lot of confidence that they actually follow up on these sort of things though.

Which is why a couple of us have posted photos and/or fin #s of the dirt, non-funcitoning water and/or items in need of repair. (Ben L did respond to one issue and indicated those aircraft were sent for deep grooming.)

However, I have been on more than one TATL 767 with serious dirt as well as other 767s with no water (twice).

I did not submit any report to AC.com customer relations as I was not optimistic that I would receive a reply.

Public shaming has worked by doing this for AC aircraft on this forum.

Sure and that is why public continues to "public shame" to this hour. Tell me when AC planes were ever clean?

When they were launched? Anyways, my point was...writing in doesn't do anything. They go unanswered as some posters have said. What other recourse do we have if we're flying AC to get on relatively clean planes? And AC/Ben has done something about the planes that were mentioned on here that were dirtier than a hooker's....home. Yes, let's go with that.

Whoever left their nail clippings on the side table section of 6K in fin 740: you're gross

To ol' Ben's defence, he actually takes it seriously. I think it really aggravates him to see these pictures. Unfortunately he can't oversee the cleaning of all AC planes.


This is where reporting Fins, dates, and locations can help.

If he sees 8 posts commenting on a particular aircraft type problem, he can address that specifically; it's easier to fix a specific problem versus a broad/general concern.

If he sees 8 posts about cleaning problems, and they all come from YYC, and they are all on aircraft at x part of the terminal around y time, then he can REALLY take care of business by directly targeting the managers/superintendents of the station.

A general complaint of the "clean you planes" type will most likely lead to a more informal and less 'impactful' internal reaction.







This however is what makes AC and AC management look REALLY bad. I actually joined this forum because I was wondering how to address complaints on equipment, and CR never replied.

I really don't care about compensation, even if I think I could deserve one. The point is that it looks like when we inform AC of equipment/cleanliness deficiencies, the reaction is just a shrug and it gets ignored, signalling that AC most likely does not care.

The only redeeming part was Ben's reaction (which I really liked), but it's still not enough overall. He may have appeased me as an FT reader, but FT represents nothing but a grain of sand in the desert when compared to the whole customer base.

Really? Man you must really be a sparseflyer I have sent a few emails to CR over the years. Either a pretty serious complaint (like a food allergy in a meal that wasn't supposed to have it), or to file my sincere thanks to awesome SD's. (amongst other things I won't repeat). I've always gotten a great response from his exec admin...usually always making a wrong right or a yes right-er

I guess I am nothing but a kettle bound by the seat belts of a Y- seat!

I never emailed CR directly though (and I would expect them to about an serious allergy concern), but maybe I should lol

I used the online forms etc...

Yeah i've noticed when I really want to get something done I go straight to CR's email. I always get a reply. Ben S is actually pretty good with emails, AND he does reply himself. Ben L is also awesome with emails, and replies pretty quickly! Those online forms, honestly, they should either get rid of them or improve the service. We're fortunate (my opinion) to have access to AC staff directly, since they introduced themselves on FT. They've been all very helpful for me.

Thanks SparseFlyer. I really do take this as an affront against our aircraft cleanliness, and rightfully so. It is a problem we need to address, and I can only tell you this thread has made its rounds internally - there is a significant effort underway to increase the attention to this kind of detail. As much as I hate to see it, you're right in that posting pictures/details with FIN or flight/date really does help as we can target those aircraft specifically needing attention.

More free service to AC

How about: if you find a dirty aircraft, please do post the details. your reward is a 20 percent off voucher.

Kind of crazy to expect passengers to do your Quality Control.

Can't the 8-10 FA's do some visual inspection instead of congregating in the galley for hours of chit chat?

I appreciate your personal efforts in this but I too wonder what is the point of specific fin/seat postings. Most of us won't bother/forget/stay unknown etc but that doesn't mean the problem isn't there. If one fin is filthy, that is usually a lot of grime build up over many flights. Many stations would have failed to clean it.

So I'm half joking when I say the following fins need it most
731-747
701-706
640-685
931-938

I also appreciate those posting photos as they are a bit entertaining but I'm wondering what the real value is in having 1/42 J seats cleaned when reported etc. And if the entire plane is then scheduled for a deep clean if we were to report a seat, why aren't all aircraft automatically scheduled... and if they are, it is probably time to hold managers/supervisors of aircraft grooming teams responsible. On a less-than-busy-day, maybe you can rush onboard after the aircraft is groomed and right before boarding so you can see for yourself/discipline as necessary (or as Allvest says, have SDs/FAs do it). And if they too fail in QC, well... back to my Ben L plan lol