Originally Posted by
superangrypenguin
People should put in their flight details...or at the least the FIN. Leave out the seat # you're on if you don't want AC to have your information. Or post the FIN and seat # and not what date you were flying on and to/from locations.
For the pics I just posted, the flight was well over a month ago and details were submitted to AC, so not sure if the details are really relevant at this point. I'd submitted the comment to AC Customer Relations with the details right after the flight, so they have the necessary details if they want to do any corrective action (follow up with the groomers, schedule a deep clean for that aircraft).
The fact that Customer Relations still haven't responded to a complaint from a SE100k traveling paid J after 4+ weeks doesn't give me a lot of confidence that they actually follow up on these sort of things though.