Originally Posted by SparseFlyer

To ol' Ben's defence, he actually takes it seriously. I think it really aggravates him to see these pictures. Unfortunately he can't oversee the cleaning of all AC planes.


This is where reporting Fins, dates, and locations can help.

If he sees 8 posts commenting on a particular aircraft type problem, he can address that specifically; it's easier to fix a specific problem versus a broad/general concern.

If he sees 8 posts about cleaning problems, and they all come from YYC, and they are all on aircraft at x part of the terminal around y time, then he can REALLY take care of business by directly targeting the managers/superintendents of the station.

A general complaint of the "clean you planes" type will most likely lead to a more informal and less 'impactful' internal reaction.













This however is what makes AC and AC management look REALLY bad. I actually joined this forum because I was wondering how to address complaints on equipment, and CR never replied.

I really don't care about compensation, even if I think I could deserve one. The point is that it looks like when we inform AC of equipment/cleanliness deficiencies, the reaction is just a shrug and it gets ignored, signalling that AC most likely does not care.

The only redeeming part was Ben's reaction (which I really liked), but it's still not enough overall. He may have appeased me as an FT reader, but FT represents nothing but a grain of sand in the desert when compared to the whole customer base.