Originally Posted by
gcashin
For the pics I just posted, the flight was well over a month ago and details were submitted to AC, so not sure if the details are really relevant at this point. I'd submitted the comment to AC Customer Relations with the details right after the flight, so they have the necessary details if they want to do any corrective action (follow up with the groomers, schedule a deep clean for that aircraft).
The fact that Customer Relations still haven't responded to a complaint from a SE100k traveling paid J after 4+ weeks doesn't give me a lot of confidence that they actually follow up on these sort of things though.
Which is why a couple of us have posted photos and/or fin #s of the dirt, non-funcitoning water and/or items in need of repair. (Ben L did respond to one issue and indicated those aircraft were sent for deep grooming.)
However, I have been on more than one TATL 767 with serious dirt as well as other 767s with no water (twice).
I did not submit any report to AC.com customer relations as I was not optimistic that I would receive a reply.