Originally Posted by
1Newflyer
Originally Posted by
superangrypenguin
People should put in their flight details...or at the least the FIN. Leave out the seat # you're on if you don't want AC to have your information. Or post the FIN and seat # and not what date you were flying on and to/from locations.
How would all this detail help in having planes clean. Its like telling the city sanitation department to pick the garbage in your neighborhood. I assume its done on a regular basis without you driving around finding the job not being done.
Originally Posted by
gcashin
For the pics I just posted, the flight was well over a month ago and details were submitted to AC, so not sure if the details are really relevant at this point. I'd submitted the comment to AC Customer Relations with the details right after the flight, so they have the necessary details if they want to do any corrective action (follow up with the groomers, schedule a deep clean for that aircraft).
Originally Posted by
24left
Which is why a couple of us have posted photos and/or fin #s of the dirt, non-funcitoning water and/or items in need of repair. (Ben L did respond to one issue and indicated those aircraft were sent for deep grooming.)
However, I have been on more than one TATL 767 with serious dirt as well as other 767s with no water (twice).
Originally Posted by
superangrypenguin
Public shaming has worked by doing this for AC aircraft on this forum.
To ol' Ben's defence, he actually takes it seriously. I think it really aggravates him to see these pictures. Unfortunately he can't oversee the cleaning of all AC planes.
This is where reporting Fins, dates, and locations can help.
If he sees 8 posts commenting on a particular aircraft type problem, he can address that specifically; it's easier to fix a specific problem versus a broad/general concern.
If he sees 8 posts about cleaning problems, and they all come from YYC, and they are all on aircraft at x part of the terminal around y time, then he can REALLY take care of business by directly targeting the managers/superintendents of the station.
A general complaint of the "clean you planes" type will most likely lead to a more informal and less 'impactful' internal reaction.
Originally Posted by
24left
I did not submit any report to AC.com customer relations as I was not optimistic that I would receive a reply.
Originally Posted by
gcashin
The fact that Customer Relations still haven't responded to a complaint from a SE100k traveling paid J after 4+ weeks doesn't give me a lot of confidence that they actually follow up on these sort of things though.
Originally Posted by
gcashin
I wasn't originally going to post them here, as I'd submitted a comment to Customer Relations, but given that it's been over 4 weeks and I never received a response so it didn't seem like they followed up on it, I figured I'd post them here.
This however is what makes AC and AC management look REALLY bad. I actually joined this forum because I was wondering how to address complaints on equipment, and CR never replied.
I really don't care about compensation, even if I think I could deserve one. The point is that it looks like when we inform AC of equipment/cleanliness deficiencies, the reaction is just a shrug and it gets ignored, signalling that AC most likely does not care.
The only redeeming part was Ben's reaction (which I really liked), but it's still not enough overall. He may have appeased me as an FT reader, but FT represents nothing but a grain of sand in the desert when compared to the whole customer base.