Just heard from a colleague about another colleague who got into a verbal debate with CBPO while checking the status of the long line at the GE kiosk. I guess the CBPO thought he was cutting the line. Asked to speak to CBPO supervisor, stating CBPO was unprofessional. (Who knows what is true as this is heresay).... he left thinking all was fine. A few days later, got a letter stating his GE was rescinded as well as TSA pre check. They consider him high risk flyer. He is appealing. Terrible predicament for him since we fly a lot "for the government."

After I heard that, I am going to shut my mouth. The other day while in the TSA preCheck line, I was two people behind a Caribbean island lady in MIA. She had a gazillion plastic grocery type bags she was sorting thru into one bag while on the table leading to the moving belt, while drinking a bottle of water, holding up the very long line for sure. At a complete stop doing this. In a louder voice than normal, said, Pleasssssssssse push your bags through lady. One TSAO glared at me (well she wasn't doing her job) She finally pushed them thru, walked thru, then on the other side TSA took two more bottles of water away and she stood there ARGUING with them and had to refer her to a supervisor so we could get the line moving again.

Really???????? What are you doing in the TSA precheck line if you think you are allowed to bring through bottled water. Could it have been rum the way she was acting??

I think we should all have to take a test to get a TSA precheck access. Anyway, I didn't realize its so easy to rescind access to this wonderful programs.

She likely was designated as low risk without having enrolled in the program.

This couple did get it revoked for repeatedly failing to declare "about 25 pounds of chick peas and five pounds of popcorn with green curry leaves."

Dulles CBP Seizes Undeclared Food in 7 of 8 Suitcases

This one for failing to declare "$6,083 amount of merchandise"

Philly CBP Assesses $6K Duty Penalty, Revokes Trusted Traveler’s Privileges

SENTRI revoked - Nogales, Ariz. CBP Officers Seize $1.55 Million in Drugs, Recover Stolen Vehicle

NEXUS revoked - Detroit CBP Seizes Undeclared Ammunition from Trusted Traveler

All of these are glaring infractions.
Can CBP (without notifying GE person), that they "re-assessed" his documentation--only to find out that he is rejected when he next tries to use the GE terminal. [This is at the other end of the spectrum, compared to the cases noted above.]

According to PDF provided in this thread, participation in trusted traveler program is assessed daily against various databases.

BTW, from that report it appears about 2500 people have lost their GE status as of 1/2014. Fig. 12, p. 55.

My partner and I applied for Global Entry roughly six months ago, submitted the online application, was conditionally approved, and went through the one-on-one interview process with CBT.

My application and interview went without any incident, but in my partner's interview they asked regarding a drug possession charged that happened roughly 30 years ago. He answered truthfully and was granted Global Entry.

About a month after the card arrived in the mail and he had activated it, he received a call from the CBT stating that due to the past conviction that he had mentioned in the interview, that his card access was being retroactively revoked and inactivated. The officer provided information as to how to try and remedy this situation which is to provide that the case is closed, and to see if they would re-grant him access.

I would have imagined that if this were an issue, that he would have been denied during the written application process, much less at the interview. Has anyone had an experience like this where you're granted a card and then have it revoked for a charge that was previously disclosed?

Sounds like something came up after the fact. Could be a database somewhere that was queried just got back with information. Since they're asking for paperwork to show the case is closed it sounds like that database either 1)never got updated, 2)or was updated with incorrect information. Basically now they have information that is opposite what they currently have. Thus they need something to prove what really is the truth.

I'm betting getting the paperwork from the court showing the case is closed will be all that is needed. Having multiple databases for this type of information increases the likelihood of information not matching/being updated.

PS Did he provide copies of court paperwork during the interview? If not the agent may have screwed up in approving him without the paperwork, and the system caught the error.

CBP should have, but did not, request the backup paperwork before approving the partner, but that is water under the bridge.

The partner should do exactly as requested if he wants his GE reconsidered. I'm not sure that "case closed" means in this context and it may be a real hassle locating 30-year old court records, but if you travel enough, the effort is worth it.

Try to track down the court records, obtain attested copies of the entire file (don't stint to avoid copying charges !) and submit exactly as requested.

Note that even if the paperwork is submitted, there is no guarantee of a result, but it seems worth the try.

Thanks to you both for your input.

Here's the update. CBP has given a 30-day time period to send the requested information to them. He no longer lives in the state where the incident happened, and it's quite a distance from where we live now, so it looks as though we are going to need to hire an attorney to get the requested document pulled from court records.

And to answer flyerCO's question. He was not asked or had copies of the paperwork at interview.

I'll let you know the final outcome on this. Just thought it was a very unusual circumstance/call to receive after the fact.

I was in Global Entry for 3 years. All of a sudden, in March 2014, I received a revocation notice. I was never given a reason why it was revoked. I wrote to "ombudsman" several times and requested information under FOIA. All the responses are vague and generic. Since this time, upon each entry into the US, I am subjected to "additional Screening" by customs and they hold me for 30-40 mins.
Can not seem to get any help from anywhere. Looks like discrimination to me. I have perfectly clean record and I am a law abiding tax paying citizen

Any similar experiences?

Someone close to me was falsely accused by US CBP of living in the US as a noncitizen. There was absolutely nothing to support this allegation. He has had to carry a book full of documentation of his residence and travels each time he crosses the border, and been detained in order to present it. The friendly helpful agents have ranged from saying "what I can't figure out is why you are still considered a trusted traveler when we don't trust you!" to "why the hell are you being flagged? this is ridiculous!" However, none of them has any clue as to how to reverse the situation. They've given him all kinds of suggestions, but none of them has panned out. Traveling in constant fear of GE card being removed all based on the specious assessment of one agent, probably the high point of his career considering the location. Since there has been no revocation, is there any recourse to anyone?????

(1)Try contacting the Ombudsman.
(2)Contact Global Entry directly. When I had an issue using one of the kiosks, at JKK T8 (in Feb. 2011), I got an "X" AND was sent to the "special room" for further processing [the agent thought it was fingerprint related]. A few days later, I received an email from them, asking me to describe the issue I had. Part that email included:
We would greatly appreciate it if you can please take a minute of your time and let us know the details of your experience so we can better address any future problems.
They would like the system to be "nice" to use.

Update: The Ombudsman sided with me and allowed me to schedule an interview for the NEXUS program. I haven't done so yet and honestly may not as I no longer travel to Canada with any frequency. It took me 7 months to hear a response.