My partner and I applied for Global Entry roughly six months ago, submitted the online application, was conditionally approved, and went through the one-on-one interview process with CBT.

My application and interview went without any incident, but in my partner's interview they asked regarding a drug possession charged that happened roughly 30 years ago. He answered truthfully and was granted Global Entry.

About a month after the card arrived in the mail and he had activated it, he received a call from the CBT stating that due to the past conviction that he had mentioned in the interview, that his card access was being retroactively revoked and inactivated. The officer provided information as to how to try and remedy this situation which is to provide that the case is closed, and to see if they would re-grant him access.

I would have imagined that if this were an issue, that he would have been denied during the written application process, much less at the interview. Has anyone had an experience like this where you're granted a card and then have it revoked for a charge that was previously disclosed?