Originally Posted by
absolutboy20
My partner and I applied for Global Entry roughly six months ago, submitted the online application, was conditionally approved, and went through the one-on-one interview process with CBT.
My application and interview went without any incident, but in my partner's interview they asked regarding a drug possession charged that happened roughly 30 years ago. He answered truthfully and was granted Global Entry.
About a month after the card arrived in the mail and he had activated it, he received a call from the CBT stating that due to the past conviction that he had mentioned in the interview, that his card access was being retroactively revoked and inactivated. The officer provided information as to how to try and remedy this situation which is to provide that the case is closed, and to see if they would re-grant him access.
I would have imagined that if this were an issue, that he would have been denied during the written application process, much less at the interview. Has anyone had an experience like this where you're granted a card and then have it revoked for a charge that was previously disclosed?
Sounds like something came up after the fact. Could be a database somewhere that was queried just got back with information. Since they're asking for paperwork to show the case is closed it sounds like that database either 1)never got updated, 2)or was updated with incorrect information. Basically now they have information that is opposite what they currently have. Thus they need something to prove what really is the truth.
I'm betting getting the paperwork from the court showing the case is closed will be all that is needed. Having multiple databases for this type of information increases the likelihood of information not matching/being updated.
PS Did he provide copies of court paperwork during the interview? If not the agent may have screwed up in approving him without the paperwork, and the system caught the error.