March 3rd, 2012 System Integration Master Thread (PSS)
Mar 9, 2012 | 7:33 pm
#1651
Join Date: Oct 2001
Location: San Francisco
Programs: UA 1k, SPG/Marriott Plat, IHG Plat
Posts: 1,078
AND after several years the old system finally seemed to understand my accent. Now I'm back to square one although the new system does auto forward you to an agent after three failures to understand you.
Mar 9, 2012 | 7:40 pm
#1652
Join Date: Oct 2005
Location: Here Today, There Tomorrow
Programs: 3,510,000 MM, DL DM, Hyatt Globalist, AA Exec Plat, UA Silver, HH Lifetime Diamond, Marriott TE
Posts: 1,346
It will never be Harvard since Jeff is an alum
Seriously, the merger is already being looked at under the microscope...it is already being studied and taught at Wharton (per Mrs.1KPath who is a visiting prof there)...they are looking at the cultural differences of two organizations being merged and how these differences have an impact on the success of a merger...so far the academics are giving it a C- with the reasoning that the more "established" entity is having the culture of the "lesser" entity placed on it...resulting in the "disenfranchisement" and " "disillusion"of a greater number of employees and customers and the potential "diminution" of the more established branding. (Note...these are their "words", not mine!)
Seriously, the merger is already being looked at under the microscope...it is already being studied and taught at Wharton (per Mrs.1KPath who is a visiting prof there)...they are looking at the cultural differences of two organizations being merged and how these differences have an impact on the success of a merger...so far the academics are giving it a C- with the reasoning that the more "established" entity is having the culture of the "lesser" entity placed on it...resulting in the "disenfranchisement" and " "disillusion"of a greater number of employees and customers and the potential "diminution" of the more established branding. (Note...these are their "words", not mine!)
Mar 9, 2012 | 7:43 pm
#1653
Join Date: Nov 2010
Location: SFO/SJC
Posts: 226
both PQM and PQS now alligned AND correct on the display, just in the last hr. I notice changes at about 6PM PST everyday.
But shows the follow in the Recent Activity Table below. Slow and steady. i see this and the 50% on Lufhtansa U fare as the two glitches in my system after a week. Not bad heh!!
lets see now if after next weeks flights I am back to ZERO overall on PQM and PQS
03/03/2012 2012 EQM conversion to PQM 0
03/03/2012 2012 EQS conversion to PQS 0
But shows the follow in the Recent Activity Table below. Slow and steady. i see this and the 50% on Lufhtansa U fare as the two glitches in my system after a week. Not bad heh!!
lets see now if after next weeks flights I am back to ZERO overall on PQM and PQS
03/03/2012 2012 EQM conversion to PQM 0
03/03/2012 2012 EQS conversion to PQS 0
But: Lifetime miles don't reflect this, and the progress bar is not moving.
In an unrelated note, it looks like the 500 mile minimum for PQMs is still in effect for Silvers?
Mar 9, 2012 | 7:53 pm
#1654
Join Date: Feb 2009
Location: SJC/PIT
Programs: AA EXP, AS 75K, TK Elite
Posts: 519
ON class, but, should be R Some waitlisted flights were migrated as ON class when they should be have been R. We are in the process of identifying these reservations. If you have a reservation in this situation, the recommendation is to take no action. Well be systematically be updating these (updated 6:40a, March 8)
I'm asking because not all the six flights I took between 3/1-3 have been credited and the problem might be the wrong class. When I tried the online request with the eticket number yesterday, it said that the miles are already credited.
The classes before integration and current posting situations are:
- 3/1 PIT-IAD: T (UA)
- 3/1 IAD-SFO: T to NF with CR1 (UA)
- 3/1 SFO-HNL: L to R with CR1 (CO)
- 3/2 HNL-SFO: L to NF with CR1 (UA)
- 3/3 SFO-ORD: T to NF with CR1
- 3/3 ORD-PIT: T to NF with CR1
Mar 9, 2012 | 8:20 pm
#1655
Join Date: Feb 2008
Location: Lahaina, HI & Los Angeles, CA
Programs: UA GS
Posts: 2,419
Will past reservations be updated as well?
I'm asking because not all the six flights I took between 3/1-3 have been credited and the problem might be the wrong class. When I tried the online request with the eticket number yesterday, it said that the miles are already credited.
The classes before integration and current posting situations are:
I'm asking because not all the six flights I took between 3/1-3 have been credited and the problem might be the wrong class. When I tried the online request with the eticket number yesterday, it said that the miles are already credited.
The classes before integration and current posting situations are:
- 3/1 PIT-IAD: T (UA)
- 3/1 IAD-SFO: T to NF with CR1 (UA)
- 3/1 SFO-HNL: L to R with CR1 (CO)
- 3/2 HNL-SFO: L to NF with CR1 (UA)
- 3/3 SFO-ORD: T to NF with CR1
- 3/3 ORD-PIT: T to NF with CR1
Mar 9, 2012 | 9:05 pm
#1656
Join Date: Aug 2003
Location: Northern California
Programs: I want to be free! Free!
Posts: 3,568
ability to cancel award tickets via the website: cool!
apparently losing all associated miles with said cancelled award: not cool
apparently losing all associated miles with said cancelled award: not cool
Mar 9, 2012 | 9:25 pm
#1657
Original Poster
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
I have a trans atlantic flight on Sunday night. The res shows departure at 10:40pm and 4:50am arrival. The flight status shows everything an hour later (note: thats the scheduled time. It's not a delay). Should that be the case, I won't make my connecting flight Monday morning. Guess it's another call to support.
I received an email telling me that my RPU-waitlisted upgrade had cleared for my upcoming p.s. flight. (The email had the confusing Subject line: United Airlines Waitlist Notification for Confirmation.) All good except the departure time shown on the upgrade email is an hour later than the actual scheduled departure time. Perhaps another daylight savings time issue.
Hi demkr, now that were on a single system this is on deck as something that well work to add.
An e-mail I sent to 1Kvoice Dear Sir. I keep trying to apply a GPU(SWU) to my EWR-HNL flight on 5/27. PNR [redacted]. Now the elite line and the electronic support desk keep telling me that there is a fare class requirement on that flight. Except according to the website, http://pss.united.com/web/en-US/cont...e/default.aspx, and see attached screen shot there is no fare class requirement listed. What can be done to get this fixed?
Silly me for actually flying. 
If I had known what a mess it would cause for me to give them $$$ I would have passed on the trip entirely. Thanks for the link, but despite what they say that: "Eliminated error messages stating that a reservation needs to be reissued". It is patently untrue in my case. My reservation in June still shows: ! A modification has been made to your itinerary. Please contact United Reservations to have your ticket reissued. This reservation was ticketed and confirmed on Sat., Feb. 25, 2012 at 10:51 a.m. Central Time.
If I had known what a mess it would cause for me to give them $$$ I would have passed on the trip entirely. Thanks for the link, but despite what they say that: "Eliminated error messages stating that a reservation needs to be reissued". It is patently untrue in my case. My reservation in June still shows: ! A modification has been made to your itinerary. Please contact United Reservations to have your ticket reissued. This reservation was ticketed and confirmed on Sat., Feb. 25, 2012 at 10:51 a.m. Central Time.UA Insider, Here's something I noticed while searching for flights to Europe. If I check "Lowest Available Fare" under advanced search, the lowest fare displayed is higher than if I search by a specific fare class, for example S. I don't know if this was also the case with continental.com or if it's the result of the integration. I thought I'd just point it out.
Shannon, Things are starting to look up, thanks to you and the UA team. Back to 1K from Platinum today as PMUA EQMs migrated over. But my PQMs were deposited from a flight I took on 3/5, then a deduction (2758) taking them away immediately. Has anyone else reported that? I won't worry about it if it's a known issue.
Will past reservations be updated as well? I'm asking because not all the six flights I took between 3/1-3 have been credited and the problem might be the wrong class. When I tried the online request with the eticket number yesterday, it said that the miles are already credited. . . .
I pulled up the receipt from past itinerary and found that the last three flights are listed as ON class. So I'm guessing that this is the reason why they haven't posted. The third flight is correctly listed as R class, so I'm not sure why this hasn't posted yet.
I pulled up the receipt from past itinerary and found that the last three flights are listed as ON class. So I'm guessing that this is the reason why they haven't posted. The third flight is correctly listed as R class, so I'm not sure why this hasn't posted yet.
Shannon
Mar 9, 2012 | 9:26 pm
#1658
Join Date: Nov 2007
Location: Los Angeles
Programs: AA EVP, United 1K and 2MM, Starwood Lifetime Platinum, Delta
Posts: 220
Will past reservations be updated as well?
I'm asking because not all the six flights I took between 3/1-3 have been credited and the problem might be the wrong class. When I tried the online request with the eticket number yesterday, it said that the miles are already credited.
The classes before integration and current posting situations are:
I'm asking because not all the six flights I took between 3/1-3 have been credited and the problem might be the wrong class. When I tried the online request with the eticket number yesterday, it said that the miles are already credited.
The classes before integration and current posting situations are:
- 3/1 PIT-IAD: T (UA)
- 3/1 IAD-SFO: T to NF with CR1 (UA)
- 3/1 SFO-HNL: L to R with CR1 (CO)
- 3/2 HNL-SFO: L to NF with CR1 (UA)
- 3/3 SFO-ORD: T to NF with CR1
- 3/3 ORD-PIT: T to NF with CR1
2/29 SEA-EWR V upgraded with CR1 (CO)
3/1 EWR-NRT W upgraded with CR1 (CO)
3/2 NRT to BKK upgraded with CR1 (UA)
my attempts to grab fare classes from the website failed- no account details showing at the moment. Used my receipt to fill in above info where i could.
Similar to you - site said flights had been credited when i entered ticket number in the "missing flight" app
Mar 9, 2012 | 9:42 pm
#1659
Original Poster
Company Representative, United Airlines
Join Date: May 2006
Location: Chicago, Houston, or somewhere in between
Posts: 2,176
UAInsider: Simple question: There are dozens of reports of 1K's NOT being on the upgrade list on the day of departure. What is going on there? It is extremely frustrating that 100K mile flyers cannot just get an answer (even if it is "its broke") to such a fundamental part of the program. I know you are buried with issues but If I were to stack rank the ones causing the most ill-will and stress this would be #1. Can your team address this issue? If you came back and say "Sorry, 1K's and GS's are now not eligible for gate upgrades but everyone else is" that's fine...I can deal with facts but the "theories" we are seeing and lack of a direct statement is making this much more stressful than it needs to be.
One use case were running across lately is that, by design, the system that clears complimentary upgrades stops when it tries to clear the next customer in line, and for one reason or another, cannot complete the upgrade. This most often happens, when the reservation in question needs to be reissued. Normally, this is a rare occurrence. But, as has been noted in the master thread, one side effect of the migration is that we have many more reservations than normal out there with the A modification has been made message.
If youre in a window where seats are available and upgrades should be clearing, please continue to PM us your examples. With these details, well try to get anything unstuck that may be preventing the system from running as well as identify any other trends that we need to fix.
Shannon
Mar 9, 2012 | 9:51 pm
#1661
Join Date: May 2011
Posts: 5,815
Hi avidflyer, were continuing to look into the examples being reported where complimentary upgrades are not always being processed. Weve made progress here, but, there are still some cases were working to identify and resolve.
One use case were running across lately is that, by design, the system that clears complimentary upgrades stops when it tries to clear the next customer in line, and for one reason or another, cannot complete the upgrade. This most often happens, when the reservation in question needs to be reissued. Normally, this is a rare occurrence. But, as has been noted in the master thread, one side effect of the migration is that we have many more reservations than normal out there with the A modification has been made message.
If youre in a window where seats are available and upgrades should be clearing, please continue to PM us your examples. With these details, well try to get anything unstuck that may be preventing the system from running as well as identify any other trends that we need to fix.
Shannon
One use case were running across lately is that, by design, the system that clears complimentary upgrades stops when it tries to clear the next customer in line, and for one reason or another, cannot complete the upgrade. This most often happens, when the reservation in question needs to be reissued. Normally, this is a rare occurrence. But, as has been noted in the master thread, one side effect of the migration is that we have many more reservations than normal out there with the A modification has been made message.
If youre in a window where seats are available and upgrades should be clearing, please continue to PM us your examples. With these details, well try to get anything unstuck that may be preventing the system from running as well as identify any other trends that we need to fix.
Shannon
Thanks.
Mar 9, 2012 | 9:54 pm
#1662
Join Date: Sep 2009
Programs: UA 1K, UA 1 MM
Posts: 67
Hi hobo13, this ability to request that GPUs be printed to paper for use on LH is not available on united.com, but, our Contact Centers have a procedure for this. If you're still having trouble getting this printed for use on LH, please PM us.
I am having the same issue but have found it impossible to get through to Contact Centers.
I am not sure how to PM to UA Insider, can someone help? Thanks.
I am having the same issue but have found it impossible to get through to Contact Centers.
I am not sure how to PM to UA Insider, can someone help? Thanks.
Mar 9, 2012 | 9:58 pm
#1663
Join Date: May 2011
Posts: 5,815
Hi hobo13, this ability to request that GPUs be printed to paper for use on LH is not available on united.com, but, our Contact Centers have a procedure for this. If you're still having trouble getting this printed for use on LH, please PM us.
I am having the same issue but have found it impossible to get through to Contact Centers.
I am not sure how to PM to UA Insider, can someone help? Thanks.
I am having the same issue but have found it impossible to get through to Contact Centers.
I am not sure how to PM to UA Insider, can someone help? Thanks.
I'm curious at the wait time for a general member.
Mar 9, 2012 | 10:04 pm
#1665
Join Date: Sep 2009
Programs: UA 1K, UA 1 MM
Posts: 67
Yes, I am a 1K. Didn't try calling tonight but was on hold for more than 30 minutes yesterday and then gave up. I will try again but would still appreciate learning how to send a PM to UA Insider. Thx.