The SAS | EuroBonus Forum Kafé
Nov 4, 2016, 4:08 am
#3691
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,827
If you don't repeatedly point something out and have others do the same, you will never see change. Sitting back and hoping for it to improve is the worst thing, so please complain. Remember how long people had to complain about the old cabins and long-haul destinations before those received attention?
The EK catering ex-ARN is awesome, the SK catering ex-ARN is horrible, so the problem isn't that there aren't alternatives, it is just SK making bad decisions. On short-haul, while I shouldn't have to, I can solve the issue at the airport. On long-haul, specifically 9+ hour flights, I can't. Getting both an inedible dinner and then a f'ing salad as breakfast is just taking the piss, especially in C.
SK has done a good job overall improving their C hard-product with the new cabins, but the food is really way way behind. Either blindly follow a default product like BA or LH that works, or do something creative like OS did with DO&CO catering.
The EK catering ex-ARN is awesome, the SK catering ex-ARN is horrible, so the problem isn't that there aren't alternatives, it is just SK making bad decisions. On short-haul, while I shouldn't have to, I can solve the issue at the airport. On long-haul, specifically 9+ hour flights, I can't. Getting both an inedible dinner and then a f'ing salad as breakfast is just taking the piss, especially in C.
SK has done a good job overall improving their C hard-product with the new cabins, but the food is really way way behind. Either blindly follow a default product like BA or LH that works, or do something creative like OS did with DO&CO catering.
Nov 4, 2016, 4:41 am
#3692
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,663
If you don't repeatedly point something out and have others do the same, you will never see change. Sitting back and hoping for it to improve is the worst thing, so please complain. Remember how long people had to complain about the old cabins and long-haul destinations before those received attention?
The EK catering ex-ARN is awesome, the SK catering ex-ARN is horrible, so the problem isn't that there aren't alternatives, it is just SK making bad decisions. On short-haul, while I shouldn't have to, I can solve the issue at the airport. On long-haul, specifically 9+ hour flights, I can't. Getting both an inedible dinner and then a f'ing salad as breakfast is just taking the piss, especially in C.
SK has done a good job overall improving their C hard-product with the new cabins, but the food is really way way behind. Either blindly follow a default product like BA or LH that works, or do something creative like OS did with DO&CO catering.
The EK catering ex-ARN is awesome, the SK catering ex-ARN is horrible, so the problem isn't that there aren't alternatives, it is just SK making bad decisions. On short-haul, while I shouldn't have to, I can solve the issue at the airport. On long-haul, specifically 9+ hour flights, I can't. Getting both an inedible dinner and then a f'ing salad as breakfast is just taking the piss, especially in C.
SK has done a good job overall improving their C hard-product with the new cabins, but the food is really way way behind. Either blindly follow a default product like BA or LH that works, or do something creative like OS did with DO&CO catering.
OS & TK have the best Y and C food by DO&CO
Nov 4, 2016, 7:10 am
#3693
Join Date: Jul 2012
Programs: BA Gold (OWE), SAS Diamond (*G)
Posts: 584
Nov 4, 2016, 1:19 pm
#3696
Join Date: Oct 2013
Location: Copenhagen, Denmark
Programs: Mainly Hilton Hhonors, SAS Eurobonus
Posts: 1,981
Online check-in opened exactly 36 hours before the flight CPH - ARN but I could also check in for my connecting flight (departure 3 hours later).
I did it without logging in.
Nov 5, 2016, 3:08 am
#3697
Join Date: Jul 2012
Programs: BA Gold (OWE), SAS Diamond (*G)
Posts: 584
Despite the CR feedback form suggesting a wait of up to two weeks, I got a very satisfactory reply to my complaint after just two hours. If only BA treated customers as well...
Nov 5, 2016, 11:39 pm
#3698
Join Date: Oct 2013
Location: Copenhagen, Denmark
Programs: Mainly Hilton Hhonors, SAS Eurobonus
Posts: 1,981
Yes, the almonds go down a treat with a bubbly.....
Bakkedal sells both a mix product and real butter in the shops in DK (not my favorite butter but at least it's butter):
http://bakkedal.info/produkter-bakke...moer-200g.aspx
If the packet says butter (smřr) it has to be proper butter, the mix products are not allowed to label themselves as butter.
I'll have a good, hard look at the package next time I'm in the CPH lounge to see which it is - it better be butter......
Bakkedal sells both a mix product and real butter in the shops in DK (not my favorite butter but at least it's butter):
http://bakkedal.info/produkter-bakke...moer-200g.aspx
If the packet says butter (smřr) it has to be proper butter, the mix products are not allowed to label themselves as butter.
I'll have a good, hard look at the package next time I'm in the CPH lounge to see which it is - it better be butter......
The Bakkedal they serve in the lounge in CPH is indeed butter.
[ just couldn't find the post to which I should reply in this cafe mess :P ]
Nov 9, 2016, 2:21 am
#3701
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
If you don't repeatedly point something out and have others do the same, you will never see change. Sitting back and hoping for it to improve is the worst thing, so please complain. Remember how long people had to complain about the old cabins and long-haul destinations before those received attention?
The EK catering ex-ARN is awesome, the SK catering ex-ARN is horrible, so the problem isn't that there aren't alternatives, it is just SK making bad decisions.
The EK catering ex-ARN is awesome, the SK catering ex-ARN is horrible, so the problem isn't that there aren't alternatives, it is just SK making bad decisions.
SK is definitely making bad decisions - they are serving inedible food, maybe it's a way to give them excuses to introduce buy your own edible food.
TK's food is great, it was even better for Y when they used DO&CO to cater inbound flights to IST. That has changed a couple of years ago and the Y food is not as attractive since.
I was asked by a QR crew about the food I receive - they walked around and asked passengers how they feel about the food they received. I give them an 8 because of the portion is too small. Not sure if SK dares to do the same
Nov 9, 2016, 8:25 am
#3702
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,827
That be like having the IRS go around and ask if people enjoy their taxes. The amount of uneaten food and thrown away meals should be an indictor to SK above everything.
Asking for feedback is a great tool to improve your product if you are willing to listen to and accept the messages from your customers. If you've already made up your mind and disregard everything, you're just wasting everybody's time.
Asking for feedback is a great tool to improve your product if you are willing to listen to and accept the messages from your customers. If you've already made up your mind and disregard everything, you're just wasting everybody's time.
Nov 11, 2016, 9:48 am
#3704
Join Date: Sep 2012
Location: AGH
Posts: 5,979
Last week on Friday evening they had Hot Dog (actually rřd přlse), Hamburger patties and warm smoked salmon in CPH. While I though the Hot Dogs and Hamburgers looked and smelled horrible I appreciated the gesture. And obviously most of the lounge guest really like them... there was a war on the buffet going on
Nov 11, 2016, 11:01 am
#3705
Join Date: Jul 2012
Programs: BA Gold (OWE), SAS Diamond (*G)
Posts: 584
