Maintaining EuroBonus status - COVID-19
Apr 17, 2020, 3:05 am
#181
Join Date: Oct 2010
Location: Sweden
Programs: Oneworld Emerald, EBG
Posts: 249
Segments ??
Hi everyone
I would like to repeat one question asked earlier..
Does SAS even credit for cancelled segments or only points ?
SAS responses to emails are right now pure crap. They don’t even bother to read what is asked.
I would like to repeat one question asked earlier..
Does SAS even credit for cancelled segments or only points ?
SAS responses to emails are right now pure crap. They don’t even bother to read what is asked.
Apr 17, 2020, 3:31 am
#182
Join Date: Oct 2009
Location: OSL
Programs: BA Gold | SK Gold | A3 Gold
Posts: 4,553
I got an interesting and surprising message from the diamond service today. Yesterday night, I have wrote to them asking for about 5k status points for cancelled flights, as per the rules quoted above. I was just hoping to reduce the qualification gap for the eventual negotiation later if I have difficulties re-qualifying, or just to reduce the amount of flights I need to do to re-qualify if they start flying. My qualification year is ending July 31, and together with the claimed points I am at about 80k basic points, so slightly more than 10k points short of re-qualifying.
The email said that they extend my card by 12M right away. And that I will see it in the app when my old card expires. Kudos SK!
The email said that they extend my card by 12M right away. And that I will see it in the app when my old card expires. Kudos SK!
Apr 17, 2020, 3:52 am
#183
Join Date: Nov 2014
Location: CPH, Swedish side of the bridge
Programs: SK*G (EBD)
Posts: 574
There is a post over on businessclass.se where someone was credited both base points and segments.
Apr 17, 2020, 3:58 am
#184
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
SAS might lose a number of customers (or at least Eurobonus members) unless they address this. SAS don’t really fit my travel pattern, but Star Alliance does. However I could easily swap those flights with Oneworld equivalents. Unfortunately, many Scandinavians can only think of SAS (not that Germans, Brits or french are any different) and I think they’re gambling on that. I hardly ever travel domestically, and neither China nor Trumpistan hold any appeal. TK, LH group, TG & SQ have great coverage of the destinations I enjoy, but QR, BA, CX and AY do as well.
Apr 17, 2020, 4:06 am
#185
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,827
As usual Swedes are behind the curve making the same decision other rational thinking companies have made well before them.
If they give you points for cancelled flights and they count towards current year qualification then I'm confident that SK's IT systems are simply not advanced enough to tell the difference for lifetime status.
If they give you points for cancelled flights and they count towards current year qualification then I'm confident that SK's IT systems are simply not advanced enough to tell the difference for lifetime status.
Apr 17, 2020, 12:33 pm
#186
Join Date: Jan 2012
Location: Koala Lemur
Programs: SK EBD LTG (*G)
Posts: 2,447
I would be really worried about LTG in this case. Fortunately, I already re-qualified for Gold. I am really worried about LTG, but for completely different reasons. Being just a year away, I wonder whether EB and SK will survive this turmoil.
Apr 17, 2020, 2:08 pm
#187
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,962
the last part is my concern too though quite selfish as I have way too large of a balance of EB points I havent been able to use
Apr 17, 2020, 4:17 pm
#188
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,170
But yeah, the long term value of LTG may end up being rather short term....
Apr 18, 2020, 2:05 pm
#189
Join Date: Oct 2015
Location: Alvesta, Sweden
Programs: SAS Diamond, UA Gold, Hilton Gold
Posts: 141
Just my experience. My EB year ends March 31. I am presently still in the middle of my itinerary and my return flight would have provided me more than enough points to maintain my current status. I was originally scheduled to return home on March 28. Because of covid my flights were entirely rerouted and I made the decision to remain in US for another 4 weeks (back then there was some hope things would be much different by now) but anyway I contacted EB and explained the situation and they got back to me in less than 24 hours and immediately made an adjustment to my account that prolonged my status into my new year beginning April 1. Just thought I would share in case it helps someone else similarly situated. Perhaps they are doing things on a case to case basis, obviously I dont know, but my experience with this particular issue, has been positive.
Apr 19, 2020, 3:41 pm
#190
Join Date: Feb 2018
Location: Denmark
Programs: EBD (*G) & Delta Gold Medallion (STE+)
Posts: 158
I have sent an email to the Gold address to see if they will credit points for a cancelled LH flight as LH will not.
Apr 19, 2020, 4:51 pm
#191
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,153
I too have contacted the SAS Gold email to credit a cancelled LH flight.
I wonder what they'll credit as the flight has been changed quite a bit due to corona, eventually being a mess of feeders departing after the main flight leaves and having some segments booked as doubles.
Preferably they'll award miles to the itinary as it was ore corona changed as that would be the most beneficial to me. (Some flights were eventually rebooked on airlines not within *A)
Will report back once I receive word.
I wonder what they'll credit as the flight has been changed quite a bit due to corona, eventually being a mess of feeders departing after the main flight leaves and having some segments booked as doubles.
Preferably they'll award miles to the itinary as it was ore corona changed as that would be the most beneficial to me. (Some flights were eventually rebooked on airlines not within *A)
Will report back once I receive word.
Apr 20, 2020, 2:52 am
#192
Join Date: Feb 2018
Location: Denmark
Programs: EBD (*G) & Delta Gold Medallion (STE+)
Posts: 158
I just got credited a LH trip today. They credit them as "qualifying points", ie. they don't show up in my account activity and I can't use the points, but my point total for the period has been raised by the number of points I otherwise would have earned as basic points.
Apr 20, 2020, 3:55 am
#194
Join Date: Feb 2018
Location: Denmark
Programs: EBD (*G) & Delta Gold Medallion (STE+)
Posts: 158
In the LTG overview the points are visible as well.
Apr 20, 2020, 5:22 am
#195
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,153
How long did it take for the rep to come back to you and how long did it take from first contact to the points being credited?
I'd just like a reference to know what I have to expect.
Cheers!