Mar 25, 2013, 7:54 am
Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
Jan 30, 2011, 8:35 am
#271
Join Date: Sep 2004
Location: ARN
Posts: 2,321
Very picky not to let you in the lounge.
Feb 1, 2011, 6:35 am
#272
Join Date: Nov 2009
Location: ARN/STO
Programs: SK EBS, BAEC blue, SPG
Posts: 586
A report for my weekend trip ARN-EWR rt: Did not get upgrade either way. Understandable though, since the load in economy was 40-50% tops (But optiontown still said "high upgrade chance" 
).
Well, lesson leardned that in the future i won't bother with OT unless i know beforehand that it's high season.
).Well, lesson leardned that in the future i won't bother with OT unless i know beforehand that it's high season.
Feb 1, 2011, 7:16 am
#273
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,967
I got the same high chance message so as a first time user i assumed that was good, yet economy is not even close to sold out...
I dont mind takng the risk as 8€ is not a high price to pay for the gamble but it sure does leave a rotten taste in my mouth as per there customer service....
I would hink it would b in their best intrest to tleat fill ecoextra for extra cah?
Go figure
I dont mind takng the risk as 8€ is not a high price to pay for the gamble but it sure does leave a rotten taste in my mouth as per there customer service....
I would hink it would b in their best intrest to tleat fill ecoextra for extra cah?
Go figure
Feb 3, 2011, 4:58 pm
#274
Join Date: Feb 2011
Posts: 33
You guys are good. I'm still learning - I read through all the replies and think I have a better handle on it. thanks for helping newbies like me.
Seems like you have a better chance of an OT upgrade if E is full (or close) since SAS can get some revenue from upgrades instead of free op-ups at the gate ?
Our flights:
- 13 Apr. EWR - OSL
- 24 Apr. ARN - EWR
(5 people on T class on 4/13 and K class on 4/24 - does that matter ?)
How does the load by class tell me what my chances are ?
2nd option: we are not members of EB, but can be. We have lots of AmEx points which we could transfer to United, Continental, etc. to try and get upgrade certificates (1 of us has status on Usair and Cont). Any recommendations which is the best or is it useless to try ?
Oh yeah, OT is quoting $221 or $491 for E+ or Bus.
Seems like you have a better chance of an OT upgrade if E is full (or close) since SAS can get some revenue from upgrades instead of free op-ups at the gate ?
Our flights:
- 13 Apr. EWR - OSL
- 24 Apr. ARN - EWR
(5 people on T class on 4/13 and K class on 4/24 - does that matter ?)
How does the load by class tell me what my chances are ?
2nd option: we are not members of EB, but can be. We have lots of AmEx points which we could transfer to United, Continental, etc. to try and get upgrade certificates (1 of us has status on Usair and Cont). Any recommendations which is the best or is it useless to try ?
Oh yeah, OT is quoting $221 or $491 for E+ or Bus.
Feb 4, 2011, 1:02 am
#275
Join Date: Apr 2005
Location: Sweden
Programs: TK M&S Elite (*G), SK EB Silver, various more or less shiny hotel cards
Posts: 986
Welcome, surfmom!
You call yourself a newbie, but you have understood something that some FT regulars find confusing. 
UA, US, CO upgrade certificates are not valid on SK.
If one of you has Star Alliance Gold status, that may potentially help a little w r t op-ups if your plane is full.
You guys are good. I'm still learning - I read through all the replies and think I have a better handle on it. thanks for helping newbies like me.
Seems like you have a better chance of an OT upgrade if E is full (or close) since SAS can get some revenue from upgrades instead of free op-ups at the gate ?
Seems like you have a better chance of an OT upgrade if E is full (or close) since SAS can get some revenue from upgrades instead of free op-ups at the gate ?
If one of you has Star Alliance Gold status, that may potentially help a little w r t op-ups if your plane is full.
Feb 4, 2011, 1:15 am
#276
Join Date: Apr 2005
Location: Sweden
Programs: TK M&S Elite (*G), SK EB Silver, various more or less shiny hotel cards
Posts: 986
T and K classes give 25% if credited to CO OP or UA M+, and zero with US DM, afaik. And 25% in SK EB.
Feb 4, 2011, 7:20 am
#277
Join Date: Feb 2011
Posts: 33
We have low expectations for op-ups since only one of us is SA Gold. (I think that is Continental)
It looks like OT is our only hope for not sitting in cattle class. I don't have the load for that flight - any prediction as to the likelihood of an OT upgrade ?
The other thing to consider is that maybe we try and upgrade for the return flight on 4/24 since we are awake for that entire flight. Will it be more busy flying since that is Easter ?
Feb 4, 2011, 7:42 am
#278
Join Date: Apr 2005
Location: Sweden
Programs: TK M&S Elite (*G), SK EB Silver, various more or less shiny hotel cards
Posts: 986
OT: Night and day
My priority is to try and secure an upgrade for night flights so that I am able to take a proper nap (in a better seat and with more quiet surroundings)...
Feb 4, 2011, 8:45 am
#279
Join Date: Feb 2011
Posts: 33
Last time, we picked out the favorite books that they couldn't wait to read and they didn't see those until after we've taken off for the way home. They each read their own 2 books and then swapped!
Feb 4, 2011, 12:50 pm
#280
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,967
What am i missing??
Im booked on a flight less then 21 hrs away, flyertalk shows atleast 9 seats available still in G,E,M! And H, yet when i went to do my online check in there are only 10 seats available in coach all together...
How can there be nearly 40 unsold tickets and 10 seats... Or im missing something... I assume chances are pretty slim to none to get a upgrade with even 10 seats free in economy
How can there be nearly 40 unsold tickets and 10 seats... Or im missing something... I assume chances are pretty slim to none to get a upgrade with even 10 seats free in economy
Feb 4, 2011, 12:53 pm
#281
Join Date: Jan 2005
Location: Tampere
Programs: BA EC Gold, Hilton Diamond
Posts: 3,237
Originally Posted by surfmom
Last time, we picked out the favorite books that they couldn't wait to read and they didn't see those until after we've taken off for the way home. They each read their own 2 books and then swapped!
You don't say what the books were but it doesn't matter : I don't care. For kids nowadays, reading anything is better than reading nothing. Yours will inevitably rise above their peers who don't / can't read at all.
cheers,
Henry
Feb 4, 2011, 9:36 pm
#282
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,967
A rOtten taste :)
So now 20 hours before my flight i get the canned email from optiontown, seems to me that everyone here was right, with over 30 seats available in business and economyextra neither upgrade was "available"...
So i basically feel like they should say outright that the ONLY way they will upgrade you is IF they OVERSELL economy and do NOT want to upgrade their own gold members to the higher class, basically either way its a wash and the last straw for me to use SK, i signed up now for another frequent flyer program and will just start to accummulate my miles there instead of trying to stay loyal to a program that in and of itself has no loyalty and no strong sense of customer service. I know i can just uograde with miles at the gate but still what a ridiculuous way to make 8€ worth of BAD business reputation with customers...
I will be writing a letter to sas about this and my feelings on this issue, since their marketing is done quite poorly on this, i know its done by optiontown but its done in their name....
Sorry rant over
So i basically feel like they should say outright that the ONLY way they will upgrade you is IF they OVERSELL economy and do NOT want to upgrade their own gold members to the higher class, basically either way its a wash and the last straw for me to use SK, i signed up now for another frequent flyer program and will just start to accummulate my miles there instead of trying to stay loyal to a program that in and of itself has no loyalty and no strong sense of customer service. I know i can just uograde with miles at the gate but still what a ridiculuous way to make 8€ worth of BAD business reputation with customers...
I will be writing a letter to sas about this and my feelings on this issue, since their marketing is done quite poorly on this, i know its done by optiontown but its done in their name....
Sorry rant over
Feb 5, 2011, 12:57 am
#284
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,967
Yes thats what i will do have plenty of points buy wanted the extra bag and points for tier upgrade, just blows my mind why they throw away 400€ extra by keeping a seat empty it would certainly add up...
Oh well, made my decision to run easier
Oh well, made my decision to run easier
Feb 5, 2011, 1:09 am
#285
Join Date: Aug 2006
Location: Riga, Latvia, EU
Programs: SK Lifetime EB*G, HHonors Diamond, BalticMiles VIP, Turkish Airlines Miles@Smiles, Club Carlson
Posts: 321
Upgrade for points is IMHO one of the best ways to use these points, specially on longer flights. Think about OT as kind of low cost lottery ticket, possibly sometimes saving money or points you would otherwise pay for better flight class or upgrade 
Don't be angry on OT, it's not worth it. You don't win in Las Vegas casino every time either. But statistics works, there is above zero probability to get OT upgrade and sometimes you will get it Certainly if you fly often enough. Not guaranteed for any specific flight though even if you might be the only one passenger on board.
Would be very interesting to read - let's say on Wikileaks website - description of real OT upgrade algorithms and how all this works. But very likely after such leak real methods would be changed anyway... Just like in quantum mechanics - if you measure some parameter, other parameters change as a result of the measurement process itself.
Don't be angry on OT, it's not worth it. You don't win in Las Vegas casino every time either. But statistics works, there is above zero probability to get OT upgrade and sometimes you will get it Certainly if you fly often enough. Not guaranteed for any specific flight though even if you might be the only one passenger on board.Would be very interesting to read - let's say on Wikileaks website - description of real OT upgrade algorithms and how all this works. But very likely after such leak real methods would be changed anyway... Just like in quantum mechanics - if you measure some parameter, other parameters change as a result of the measurement process itself.