Hmmm...good luck on that compensation for your frustration. But I think you'll want to try louie-m's suggestion about the Hotspot shield, because not only won't you be able to take surveys outside your home country, I don't think they'll let you redeem there either.

Haven't tried that specifically, but I did ask them about it and they gave me a pretty generic answer about not being able to use your account while outside the country to "preserve account security."

FTF

You can redeem from abroad. I guess the reason for this restriction is not exactly security, but to prevent false survey answers (people sign in with USA address because they get much more surveys)

Has anyone received their credit for the June SPIKE TV awards survey? I contact customer service a week ago and got no response yet.

I received credit for the survey, but only after emailing customer service. It took them about a week to reply.

Thanks for the correction.

FTF

Thank you. I has been about a week for me. Guess I need to resend my request to customer service.

Does anyone have any experience how long it takes Hertz points to hit the account after redemption?

Around 10 days - so 2 weeks max.

Thanks. The points hit this morning.

I'm a member through USAir but just got an invitation from Jetblue. I'm weighing whether to cash out of my account and accept the invitation since the only airline that is a redemption partner now for me is United and I'm flush with United miles. Does anyone else have a Jetblue account and if so, who are the redemption partners? TIA.

I'd imagine you'll get Jetblue, all hotels and all non-travel partners, that's how it works usually.

Why not keep both e-rewards accounts?

Thanks for your info.

I do not quite trust it so I redeemed $100 to United when the expiring figure showed $219. Now the figure changed to $144! So any new earning actually ADDs to the expiring pile's number - otherwise there is no explanation why the number of Expiring currency is a Moving Target!

They finally sent me another email re-iterated that I dont have any currency expiring this year - despite what the website shows.

I would need to keep a screenshot of July 31st and then check after Aug 1 to see if the total currency has changed!

Your total expiring fell $75, which is correct, as 75% of the $100 you redeemed would otherwise have expired.

I thought the 75% only being used to calculate the expiring currency? The 75% turned into expirating currency is from the ALL currency available. Are you saying that the redemption should not be taking 75% of the expiring currency then 25% NON-expiring currency? I thought the redemption should first take from the expiring currency, then if there is not enough, take the rest from the NON-expiring part.

Here are the sequence of events:

1) Total currency was $377 with $277 expiring Aug 1. Redeemed $70 and the expiring number changed to $219. Using your logic, $52.5 should be the number used to deduct from $277 - that should give me $224xx, but the balance is $219 intead.

2) Redeemed another $100 and the expiring balance changed to $144. This seems to match your 75% logic but I am not sure it is a co-incidence or not as 1) certainly does not support your logic.

3) Redeemed another $100 and the expiring balance changed to $69. Again, this seems to match your 75% logic. May be when a round number of $100 is used, the algorithm works this way.

But if 75% from expiring currency 25% from Non-expiring currency for redemption is the method, it does not explain the numbers in 1).

My guess is the calculation in the display is totally screwed up for accounts have original expiration months that are from May or June onward.

My husband's account anniversary is in March or April, his anniversary has long gone yet his account does NOT even show expiring currency.

e-Reward insisted it has sent me an email on June 28th informing me my currency would not expire this year - but I could not find such email, and believe I have never gotten it.