E-rewards [Master Thread]
Dec 8, 2018, 6:22 pm
#3560
Join Date: Aug 2002
Location: MCI
Programs: AA LT Gold; BA Silver; Hilton Diamond
Posts: 3,081
An IT "upgrade" a couple of months ago at Hilton sounds right. On 9/28 I redeemed e-Rewards $ for 7,000 points and they showed up in my Hilton account the same day. 11/28- still not there and from previous posts it looks like it will take awhile. Definitely a Hilton problem- my AA miles from e-Rewards posted promptly.
Dec 10, 2018, 2:24 am
#3562
Join Date: Jan 2015
Posts: 783
Also, are Aer Club points crediting in the same timeframes as Avios used to, usually the following Tuesday?
Dec 10, 2018, 2:38 am
#3563
Join Date: Jan 2016
Programs: HH Diamond IHG Spire Accor Gold BW Diamond
Posts: 85
Dec 13, 2018, 4:04 am
#3564
Join Date: Dec 2012
Location: ICT
Programs: Hilton Diamond
Posts: 24
Similar to the other posters on this thread, I have been redeeming my e-rewards for Hilton Honors points for many years and the redemption has always been immediate. My redemption from two weeks ago, however, had still not posted. I wrote to e-rewards customer service and was told the following:
We are very sorry for the delay.Hilton Honors has changed the process for points delivery and posting time and now It can take up to 8 weeks for the points to be appear into your HH account, since is the first time they are doing these credits manually.If after 8 weeks you still do not see your points posted to your HH account, please let us know.
I don’t understand the basis for Hilton’s change and strongly suspect that something else (likely more sinister) is going on here. Why in the world would Hilton revert to a “manual entry” approach? That makes no sense at all.
If the problem was attributable to some issue with Hilton’s recent system upgrade, I could see it. That’d be frustrating, but it would be understandable. But a purported reversion to manual entry seems like a joke and, to me, is indicative of something fishy going on behind the scenes. I hope others will follow up and demand greater transparency from Hilton, which historically has not played these silly games.
We are very sorry for the delay.Hilton Honors has changed the process for points delivery and posting time and now It can take up to 8 weeks for the points to be appear into your HH account, since is the first time they are doing these credits manually.If after 8 weeks you still do not see your points posted to your HH account, please let us know.
I don’t understand the basis for Hilton’s change and strongly suspect that something else (likely more sinister) is going on here. Why in the world would Hilton revert to a “manual entry” approach? That makes no sense at all.
If the problem was attributable to some issue with Hilton’s recent system upgrade, I could see it. That’d be frustrating, but it would be understandable. But a purported reversion to manual entry seems like a joke and, to me, is indicative of something fishy going on behind the scenes. I hope others will follow up and demand greater transparency from Hilton, which historically has not played these silly games.
Dec 13, 2018, 8:28 am
#3565
Join Date: Jun 2006
Location: NYC
Programs: DL PM MM SC; GE; Bonvoy Titanium; IHG Diamond
Posts: 2,310
It may not just be a Hilton problem - I did a redemption for IHG points ten days ago and they still haven't hit my account. Previous IHG redemptions posted in just a few days.
Dec 14, 2018, 3:47 pm
#3569
Join Date: Oct 2014
Posts: 259
Feeling the same way and there's no way I'm redeeming to Hilton again until my outstanding redemption & other missing points issues are resolved. Glad I have other options for now.