"Double Rewards" from E-Rewards
Jun 16, 2008 | 11:41 am
#121
Join Date: May 2003
Location: CA
Programs: AA Lifetime Gold, HHonors Diamond
Posts: 2,879
Has anyone seen a significant drop in e-mails from them?
My wife and I have not received a single survey in over 2 weeks. Even went into our preferences and made changes to see if that would help.
Double rewards don't do any good if you don't get any rewards.
My wife and I have not received a single survey in over 2 weeks. Even went into our preferences and made changes to see if that would help.
Double rewards don't do any good if you don't get any rewards.
Jun 16, 2008 | 11:41 am
#122
Join Date: Oct 2001
Location: Pennsylvania
Programs: UA Gold, Hyatt Explorist, IHG Platinum, Choice Privileges Gold
Posts: 2,088
I received a response to my email from e-rewards today. Here's what it said:
"Good Day,
Thank you for contacting e-Rewards. We understand your frustration. We
are doing everything we can to credit your account as soon as possible.
We are currently researching your account regarding the Double Bonus
reward offer. We apologize for the delay and hope to have this resolved
very soon. We thank you for your patience."
We shall see. tls
"Good Day,
Thank you for contacting e-Rewards. We understand your frustration. We
are doing everything we can to credit your account as soon as possible.
We are currently researching your account regarding the Double Bonus
reward offer. We apologize for the delay and hope to have this resolved
very soon. We thank you for your patience."
We shall see. tls
Jun 16, 2008 | 4:00 pm
#124
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB lifetime Gold, BW Diam Sel
Posts: 17,819
Might I suggest that you try reading a few pages of the most recent posts on this thread?
Jun 16, 2008 | 5:27 pm
#125
Join Date: Jun 2001
Location: Arlington, Tx, USA
Posts: 268
I received a response to my email from e-rewards today. Here's what it said:
"Good Day,
Thank you for contacting e-Rewards. We understand your frustration. We
are doing everything we can to credit your account as soon as possible.
We are currently researching your account regarding the Double Bonus
reward offer. We apologize for the delay and hope to have this resolved
very soon. We thank you for your patience."
We shall see. tls
"Good Day,
Thank you for contacting e-Rewards. We understand your frustration. We
are doing everything we can to credit your account as soon as possible.
We are currently researching your account regarding the Double Bonus
reward offer. We apologize for the delay and hope to have this resolved
very soon. We thank you for your patience."
We shall see. tls
Jun 18, 2008 | 11:18 am
#126
Join Date: Jun 2001
Location: West Michigan
Programs: DL, UA, AA, (airline status-free leisure traveler), Hilton Gold
Posts: 1,971
My wife and I are getting the same canned response as other posters:
Good Day,
Thank you for contacting e-Rewards. We understand your frustration. We
are doing everything we can to credit your account as soon as possible.
We are currently researching your account regarding the Double Bonus
reward offer. We apologize for the delay and hope to have this
resolved
very soon. We thank you for your patience.
Sincerely,
XXXXXX
Good Day,
Thank you for contacting e-Rewards. We understand your frustration. We
are doing everything we can to credit your account as soon as possible.
We are currently researching your account regarding the Double Bonus
reward offer. We apologize for the delay and hope to have this
resolved
very soon. We thank you for your patience.
Sincerely,
XXXXXX
Jun 19, 2008 | 3:15 am
#127
Join Date: Oct 2001
Location: Pennsylvania
Programs: UA Gold, Hyatt Explorist, IHG Platinum, Choice Privileges Gold
Posts: 2,088
So, how long should we wait before we reply to this boilerplate? I tend to err on the long side (speaking generally, not just re e-rewards), because sometimes the points/miles are credited. A month? tls
Jun 19, 2008 | 3:19 am
#128
Join Date: Jan 2005
Location: Portland, Oregon
Programs: AA, Delta, IcelandAir, Starbucks
Posts: 279
I've been waiting a few weeks since I got that letter. I am starting to get nervous though because my "membership" ends at the end of this month and I would like to be able to redeem the double rewards which are now up to $75. I plan to write them again tonight or tomorrow.
Jun 25, 2008 | 12:22 am
#130
Join Date: May 2003
Location: CA
Programs: AA Lifetime Gold, HHonors Diamond
Posts: 2,879
Anyone receive the double points based on their e-mails to E-Rewards?
My wife sent in a note the other day stating that the double points offer is showing on her home page but she has not received them. Today she received the same note that everyone else has received.
My wife sent in a note the other day stating that the double points offer is showing on her home page but she has not received them. Today she received the same note that everyone else has received.
tls
Jun 25, 2008 | 10:40 am
#132
Join Date: Apr 2006
Location: LAX
Posts: 213
Jun 27, 2008 | 2:19 am
#133
FlyerTalk Evangelist
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB lifetime Gold, BW Diam Sel
Posts: 17,819
I didn't even get a @#$#@! reply to my e-mail. 
UPDATE: Like others on this thread (below), I looked at my account today and found that the $25 had posted! ^
UPDATE: Like others on this thread (below), I looked at my account today and found that the $25 had posted! ^
Last edited by KathyWdrf; Jun 27, 2008 at 7:49 pm
Jun 27, 2008 | 2:48 pm
#134
Join Date: Mar 2007
Location: On the road
Programs: Too many to list
Posts: 1,051
Didn't email, them but this showed up today in my account:
05/13/2008 News Regarding American Airlines(R) Expand/Contract
06/27/2008 e-Rewards Bonus $25.00
05/13/2008 Clicked from E-mail to Offer $0.05
05/13/2008 Read Offer $0.10
$25.15 36768
So, at least we received the first $25 bonus...^
05/13/2008 News Regarding American Airlines(R) Expand/Contract
06/27/2008 e-Rewards Bonus $25.00
05/13/2008 Clicked from E-mail to Offer $0.05
05/13/2008 Read Offer $0.10
$25.15 36768
So, at least we received the first $25 bonus...^