Apr 24, 2016, 2:03 pm
Last edit by: RichardInSF
Uber recently added functionality to tip in-app after rides are completed.
Your driver will appreciate it.
I'm sure they would -- but what percentage of people (outside of NYC where everyone bribes, uh, tips, for everything) are doing it?
Your driver will appreciate it.
I'm sure they would -- but what percentage of people (outside of NYC where everyone bribes, uh, tips, for everything) are doing it?
Tipping Uber drivers
Oct 4, 2015, 11:57 pm
#62
FlyerTalk Evangelist
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Your choice to wait for 20 minutes. You could have started the ride or canceled it.
Oct 5, 2015, 12:08 am
#63
Join Date: Oct 2015
Posts: 7
5 stars says, you were delivered to your requested destination. You driver was nice and the car was clean. Nothing more. A tip says you did a great job!
Because of uber marketing and rider ignorance...
Example- I gave a ride in my luxury car, not a Prius or a Honda or a ford, I opened his door, load his bags in the trunk, delivered to airport, opened again, unload bags... No tip? He got 5 stars an that's the last time I do that! He got there in black car style but better and at less than 1/3 the cost. Executive car airport service, he would have tipped I bet. Why, perhaps because it's In a 10 year old outdated Towncar!
Oct 5, 2015, 12:15 am
#65
Join Date: Oct 2015
Posts: 7
Trust me, I am championing the guy/gal just trying to make it but using my experience as an example.
Oct 5, 2015, 12:47 am
#66
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Simple personal economics... if I do something where the return on value isn't worth it, then I stop doing it and find something else.
If you had a six-figure income, then I'm completely befuddled why anyone would willingly subject themselves to driving rideshare. Lots of other things to check out or do for fun.
Back to tipping, I do think the best thing to do is to offer a tip button in the app, but with a clear message that it's 100% optional and not mandatory.
Oct 5, 2015, 7:51 am
#67
Join Date: Jan 2003
Location: NYC
Posts: 8,498
One of the major benefits of Uber, Lyft, Gett, Via, etc. is that they are cashless. Lyft and Gett have options to tip in their apps. Uber specifically doesn't have an option to tip because you're not supposed to tip. The fares are supposed to be all-inclusive.
One time my kid left something in an Uber and the driver drove to my office to return it to me and refused a tip even for that (even though he didn't get paid for the time he spent driving it to me) because Uber drivers aren't supposed to accept tips.
If Uber is a bad deal for drivers, they should find other ways to make money. There is nobody holding a gun to anyone's head and forcing them to drive for Uber.
One time my kid left something in an Uber and the driver drove to my office to return it to me and refused a tip even for that (even though he didn't get paid for the time he spent driving it to me) because Uber drivers aren't supposed to accept tips.
If Uber is a bad deal for drivers, they should find other ways to make money. There is nobody holding a gun to anyone's head and forcing them to drive for Uber.
Oct 5, 2015, 11:51 am
#68
Join Date: May 2011
Location: NYC (LGA, JFK), CT
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So stop tipping everyone else while you are at it. If they do you a solid why not tip? Driver earnings at x level are below min wage! That's what uber doesn't tell you? Just about a dollar a mile. Take out the 57 cent wear and tear.. That 43. A mile. At average 30 miles per hour that's about 12.90 and hour, oh but wait that doesn't count the at least half and hour for every hour of return or dead time. So really 8.60 an hour.
Yeah... Don't tip, walk or take that expensive dirty cab.. That you do tip on top of the $35 for the same ride!
Cheap and pathetic!
Yeah... Don't tip, walk or take that expensive dirty cab.. That you do tip on top of the $35 for the same ride!
Cheap and pathetic!
Oct 5, 2015, 11:54 am
#69
Join Date: May 2011
Location: NYC (LGA, JFK), CT
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I went to San Francisco on a business trip recently, where I took Uber and UberX. A few of the drivers remarked that in San Francisco, no one tips, and users are rated fairly. However, one of the drivers remarked that customers from New York always had lower ratings. We both hypothesized that this was because New York Uber drivers expect tips and give riders lower ratings if they do not. Coincidentally, my Uber rating went from 4.7 to 4.8 after using Uber heavily in SF (I only tipped once in SF on a very low fare).
It seems clear to me that Uber drivers are starting to rate customers based on tips in many markets - especially UberX drivers.
It seems clear to me that Uber drivers are starting to rate customers based on tips in many markets - especially UberX drivers.
Oct 5, 2015, 11:56 am
#70
Join Date: May 2011
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I think if the driver goes above and beyond, then tip.
Why are people here thinking that tips are verboten? There's no "need" to tip, so don't if you don't want to, but to report a driver for pointing out that tip isn't included in the fare (which it's not) is just wrong.
Outright asking for a tip is definitely wrong. But informing a pax that tip isn't included isn't.
Why are people here thinking that tips are verboten? There's no "need" to tip, so don't if you don't want to, but to report a driver for pointing out that tip isn't included in the fare (which it's not) is just wrong.
Outright asking for a tip is definitely wrong. But informing a pax that tip isn't included isn't.
Oct 5, 2015, 12:56 pm
#71
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I went to San Francisco on a business trip recently, where I took Uber and UberX. A few of the drivers remarked that in San Francisco, no one tips, and users are rated fairly. However, one of the drivers remarked that customers from New York always had lower ratings. We both hypothesized that this was because New York Uber drivers expect tips and give riders lower ratings if they do not. Coincidentally, my Uber rating went from 4.7 to 4.8 after using Uber heavily in SF (I only tipped once in SF on a very low fare).
It seems clear to me that Uber drivers are starting to rate customers based on tips in many markets - especially UberX drivers.
It seems clear to me that Uber drivers are starting to rate customers based on tips in many markets - especially UberX drivers.
Good thing the subway system is so good in NYC. Wish there was a way to flush out the "bad" drivers, but the NYC would be left with no drivers!
Oct 5, 2015, 2:04 pm
#72
Join Date: Oct 2015
Posts: 7
Ah, gotcha. Then it goes to my original question of why do it if it doesn't fit with what would make a driver happy? Plenty other sources of income to be had that doesn't involve rideshare.
Simple personal economics... if I do something where the return on value isn't worth it, then I stop doing it and find something else.
If you had a six-figure income, then I'm completely befuddled why anyone would willingly subject themselves to driving rideshare. Lots of other things to check out or do for fun.
Back to tipping, I do think the best thing to do is to offer a tip button in the app, but with a clear message that it's 100% optional and not mandatory.
Simple personal economics... if I do something where the return on value isn't worth it, then I stop doing it and find something else.
If you had a six-figure income, then I'm completely befuddled why anyone would willingly subject themselves to driving rideshare. Lots of other things to check out or do for fun.
Back to tipping, I do think the best thing to do is to offer a tip button in the app, but with a clear message that it's 100% optional and not mandatory.
I really think that is all the Uber folks want, is for the public to understand its Ok. To tip. They want uber to install tipping capability in the app as does Lyft and to stop lowering fares while raising their commission. Now uber wants 25%. It started at 10% drivers made $1.5 a mile and passengers got nice clean modern cars with no long hauling. Now drivers get around .97 a mile.and uber has saturated the market.
Remember, uber has been sucking these people in with promises they don't keep! In addition they don't educate the public, mainly their rating system. It like the Dish Installer or serviceman rating you get on the phone or in email. The employee tells you if you liked my service please check "5" all else is a fail.
Uber looks at 1, 2, 3, & 4 *s as fails!
Oct 5, 2015, 3:02 pm
#73
Join Date: Jan 2003
Location: NYC
Posts: 8,498
I don't think it's true that NY drivers expect tips. In many, many Uber rides in NY I've never once been asked for a tip and that guy who returned my kid's baseball cap to me was a NY driver. I agree that NY drivers tend to rate passengers lower than elsewhere, however, and I have no idea why.
Oct 6, 2015, 8:07 am
#74
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
Well, it sounds like the issue is that there isn't Uber Black in your market, and you've chosen to offer Uber Black service and vehicles at UberX rates. That's of course your call, but you shouldn't blame your passengers for your decision.
Oct 6, 2015, 10:13 am
#75
Join Date: Jul 2008
Programs: DL GM, Marriot Platinum, Hilton Diamond, Avis First
Posts: 102
This ^^^
For me:
5 is a perfect ride. Water & chargers provided if it's Uberblack. Air conditioning offered, no crazy music playing. Automatic 5 if they have the Spotify thing worked out (which I've done once out of 200 rides so far).
4 is a good driver with small problems. Car is dirty, air conditioning not offered, no water or chargers (or even a substandard vehicle) with black, they have screamo/Metallica/obscene rap playing (which has happened multiple times with no regard to what I might want to hear as a passenger)
3 is LOUD music, filthy vehicle, stained seats, unbearably hot with no effort to accommodate, driver doesn't understand that they must follow the pin for pickup and typed address to drop off
For me:
5 is a perfect ride. Water & chargers provided if it's Uberblack. Air conditioning offered, no crazy music playing. Automatic 5 if they have the Spotify thing worked out (which I've done once out of 200 rides so far).
4 is a good driver with small problems. Car is dirty, air conditioning not offered, no water or chargers (or even a substandard vehicle) with black, they have screamo/Metallica/obscene rap playing (which has happened multiple times with no regard to what I might want to hear as a passenger)
3 is LOUD music, filthy vehicle, stained seats, unbearably hot with no effort to accommodate, driver doesn't understand that they must follow the pin for pickup and typed address to drop off
The driver star rating system works more like this:
5 stars - Car was clean, driver was polite and got me to my destination safely.
4 stars - terminate this driver.
3 stars - terminate this driver soon.
2 stars - terminate this driver now
1 star - Arrest this driver.
Did you know that drivers need to maintain a 4.6 average rating or they are at risk of termination by Uber?
So anything less than 5 stars is a vote for terminating the driver. (This is Uber - not the drivers doing this).