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Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

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Old Jun 5, 2017, 6:48 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: plunet
Wiki last updated: 21 July 2017 18:00 UTC

Summary of key traveller experiences and feedback on this forum since Mid-June
  • Policy statement (link) for the travel industry issued 15th June 2017
  • Refund is always an option, but very varied experiences of how quickly the refund is processed, from a few days to "still waiting". Some experiences of passengers being pressurised into taking refunds when this is not necessary if you can wait.
  • If you want to reroute from a closed destination to another middle east destination still served by QR, you might be able to do this as early as 30 days from 1st sector, although we have had reports of rerouting at 6 weeks out.
  • Where QR have to reroute onto other carriers, long haul reroutes typically onto BA, CX and TK seem to be quoted most often. In the Gulf region ME, KU, WY are quoted most often. Although RJ is a OneWorld carrier and should be a parter for QR, they are not accepting QR rerouted tickets.
  • Status of reservations for travel to affected destinations typically changes to "Unconfirmed" 7 days ahead of travel.
  • If your booking was via a 3rd party or agent you probably can't get Qatar to change the ticket until 72 hours before the first sector. 3rd parties and agents seem to be offering refunds rather than rerouting, although there has been some success if you can show them the QR rebooking policy document.
  • There has been a very mixed bag of reports of how QR are handling rebooking. Some people have no luck getting itineraries changed before 72 hours before departure, but others do. So some good advice is to always be polite but if you don't get what you want, then thank the agent for their time and HUACA (hang up and call again) - preferably after you have had a drink and have calmed down, and maybe calling a different office.

Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)

#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment

Offical guidance from QR website as of mid July:

Passengers who have purchased their tickets from Qatar Airways have the following options to refund their tickets:

For tickets booked on qatarairways.com, they can:
  1. Go to Refund requests;
  2. They can approach their nearest Qatar Airways Office; or
  3. They can call the Qatar Airways contact Centre at +974 4022 0072
For tickets booked through a Qatar Airways Office or through the Contact Centre, passengers can
  1. Contact their nearest Qatar Airways Office; or
  2. Call Qatar Airways Contact Centre on +974 4022 0072
The refund will be made to the original form of payment and the refund will be processed within 14 - 28 days.
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
Within the Kingdom of Saudi Arabia, UAE, Kingdom of Bahrain and Egypt please use: https://refundsapp1.blueivysync.com/...er-refund.html

This is a different web form as the Qatar website is blocked from some of these countries.
For further information and FAQs please visit: http://support.qatarairways.com/hc/e...002369667-FAQs
What Happened

On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.

This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.

Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.

All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.

There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.

Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/

What about my Flights to other destinations?

Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.

Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.

Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.

Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.


What about my flight to a suspended destination?

If you are due to fly in the next few days, search for alternative routings and note them down.

24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.

If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.

Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.

You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)

What about other airlines?

Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.

Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.

Timeline of Events:


5 June 2017

- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled

6 June 2017

- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat

7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait

8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close

11 June 2017
- Second flight corridor added along the Saudi Arabia Coast

13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.

14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)



Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
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Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

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Old Jun 8, 2017, 11:37 am
  #646  
 
Join Date: Feb 2008
Location: Stockholm
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Originally Posted by hightide
In the opposite direction, QR 844 (DOH-KUL) has been experiencing cancellations for the past 3 days as well:
https://flightaware.com/live/flight/QTR844
Isn't that the same aircraft so that if it's cancelled in one direction it would be cancelled in the other too?

It does look like there's an semi-official closure of KUL then unless they start flying there again.
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Old Jun 8, 2017, 12:00 pm
  #647  
 
Join Date: Apr 2012
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Davehereford at the start of the crisis QR would only respond to flights 30 hours ahead. Now the situation is settled a bit it has been extended to 72 hours. That should be no problem for you but it gives QR the time to deal with the urgent cases in a proper manner and when those problems are solved and experience from the first flights is in then it will give staff the opportunity to adjust and to give you a better, more precise, service than otherwise.

There are many thousands in a similar situation so some form of queue culture needs to be imposed! QR staff have done an excellent job in handling a completely unexpected, volatile situation so please have patience and stick to the rules.

Those who try to jump the queue, as you also appear to be doing, are stealing staff capacity from those whose flight is sooner and thus have a more urgent need.

Last edited by remdk; Jun 8, 2017 at 1:38 pm
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Old Jun 8, 2017, 12:05 pm
  #648  
 
Join Date: Jun 2017
Posts: 5
Originally Posted by plunet
Medan, I would echo the comments of Global321. Although I am not personally in the region at the moment, I would suggest that if you were to maintain your travel plans the Qataris will be doing everything in their power to ensure that visitors to their country and passengers on their airline get the best experience possible during your stay and travel.

Just keep an eye on the France Diplomatie Avis au Voyageurs for Qatar. If the advice from the French Government is that it is not safe to travel, at that point Qatar will probably be offering free rerouting and any travel insurance you have will probably pick up any additional costs to modify your journey.

Don't worry unnecessarily, what you will be seeing reported in the media probably bears little relation to what is happening in day to day life on the ground and in the hotels where I guess you will be staying. Bonne courage !
Thanks, one again, for your answer that I really appreciate. I do know that the day to day life in here is not the same as what is described in the medias, but it's too much anxiety to handle for the 1st long distance flight in my life. I also know that the Qataris are the first concerned by those political decisions, and my choice could seem a bit unreasonable, but my parents would feel reassured if I change my reservation.

I read what is reported by the France Diplomatie, and I even called them, but they just told me that it was my own personal choice and that they couldn't say anything else - I was just awaiting pieces of advice, not a full refund of my tickets

Thanks, once again, for your answers, and I do promise that I will travel with QR when the situation will be back to the normal one (if I'm still alive after my travel )
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Old Jun 8, 2017, 12:06 pm
  #649  
 
Join Date: Oct 2016
Posts: 36
I'm not constantly pestering them I've rang three times. I have two friends on the same flight who's flight was changed, I just want consistency and clarity which is difficult to get at the moment. I don't think that is a lot to ask. And as you can see from other responses before your snotty reply then clearly they do bend the rules for some customers. I am happy to wait, and will do so, if everyone is in the same boat.
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Old Jun 8, 2017, 12:09 pm
  #650  
 
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Originally Posted by Keter
I am changing my BKK-CAI from 11 June to 9 June now via XP. XP contacted QR and were also advised they have no ageement with RJ but can reroute via KWI on KU.
QR is also offering TK (ie BKK-IST-CAI), that was an option offered by QR due to confusion around the availability of KU at XP end.
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Old Jun 8, 2017, 12:16 pm
  #651  
 
Join Date: Jun 2017
Posts: 5
Plunet, thanks for your answer, once again. I know that the day to day life in here is not the same as what is described in medias, but it's to much anxiety to handle for a first long distance flight ! I also know that the Qataris are the most concerned and that they are the first victims about these political decisions but I don't want to be in the middle of all these things.

My choice should seem a bit unreasonable, but my parents would feel reassured if I'd change my plans and my flight. I also read the information that have been reported on the France Diplomatie website, I even called them but then just told me that it was my own personal choice and that they couldn't tell me anything else - I just needed pieces of advice, nothing else.

Once again, thanks for your answers and I do promise that I will travel with QR for an other travel (if I'm still alive after the Cambodian one )
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Old Jun 8, 2017, 12:25 pm
  #652  
 
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Originally Posted by Ants1
I'm reading articles as recent as 20 hours ago saying that the Maldives has banned Qatar Airways from its airspace. Can anyone confirm?
I don't believe the Maldives have closed their airspace to A7 Qatari registered aircraft. All today's flights look to have operated as usual. QR675 left Male 3 hours ago as per schedule.
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Old Jun 8, 2017, 12:34 pm
  #653  
 
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Originally Posted by StormDog
I don't believe the Maldives have closed their airspace to A7 Qatari registered aircraft. All today's flights look to have operated as usual. QR675 left Male 3 hours ago as per schedule.
Thanks for the confirmation. I don't know why media like The Independent are reporting this false information.
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Old Jun 8, 2017, 1:10 pm
  #654  
 
Join Date: Oct 2016
Posts: 9
I have a question and I am not sure if anyone will be able to answer.

I have a flight from BOS-DOH and a transit visa in DOH, so I want to explore the city a bit. On my return flight though I am supposed to go JNB-DXB-DOH-BOS. I am planning on spending 3 days in Dubai. My first question is will they be able to reroute me on a different airline so I still make it to Dubai. Also I was wondering if I would be allowed into Dubai with having a visa in my pasport from Qatar
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Old Jun 8, 2017, 1:14 pm
  #655  
 
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Originally Posted by raji
Just Flown QR DEL-DOHA, DOHA-ZAG. Arrived at Zagreb today afternoon. Both segments flights are in time. Delhi to Doha landed at designated time but took another 15 min to taxi .I was in transit At Doha international airport today morning .... majority flights taking off as per itinerary. Only flights to Dubai/ Bahrain /few middle east destination were shown as cancelled on display monitor.
Thanks for the data point. Am watching DOH-DXB-DOH.
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Old Jun 8, 2017, 1:46 pm
  #656  
 
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Originally Posted by spgcow
I have a question and I am not sure if anyone will be able to answer.

I have a flight from BOS-DOH and a transit visa in DOH, so I want to explore the city a bit. On my return flight though I am supposed to go JNB-DXB-DOH-BOS. I am planning on spending 3 days in Dubai. My first question is will they be able to reroute me on a different airline so I still make it to Dubai. Also I was wondering if I would be allowed into Dubai with having a visa in my pasport from Qatar
Hi there...How are you going JNB-DXB ? Going to Dubai with a Qatari
transit visa stamp is not an issue at all. Your challenge is going to be
from DXB to DOH. You may have to route yourself some other way.
DXB-BOM-DOH or DXB-AMM-DOH or DXB-BEY-DOH maybe..

F.A.
flyalways is offline  
Old Jun 8, 2017, 1:48 pm
  #657  
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Originally Posted by Reds2011
Medan, welcome to FT.

Relax, nothing like that will happen. With 10,000+ US military personnel at Al Udaid base, no one is going to be doing anything like that. You will not notice a thing other than a few less people in the airport.

Sit back and enjoy.
Attacking a country hosting over 10,000 foreign NATO countries' military personnel? I am more worried about the electronics ban on flights out of DOH than that.
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Old Jun 8, 2017, 1:54 pm
  #658  
 
Join Date: Oct 2016
Posts: 9
Originally Posted by flyalways
Hi there...How are you going JNB-DXB ? Going to Dubai with a Qatari
transit visa stamp is not an issue at all. Your challenge is going to be
from DXB to DOH. You may have to route yourself some other way.
DXB-BOM-DOH or DXB-AMM-DOH or DXB-BEY-DOH maybe..

F.A.
I had a QA flight from JNB-DOH-DXB, forgot to put the DOH layover which is pretty important. So I am concerned I will not be able to visit Dubai.
spgcow is offline  
Old Jun 8, 2017, 1:57 pm
  #659  
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Originally Posted by Ants1
Thanks for the confirmation. I don't know why media like The Independent are reporting this false information.
I think some places are confusing the scaling back of diplomatic and/or other bilateral relationships with Qatar with an immediate ban on travel to/from Qatar and/or on Qatari vessels. Also, when there are government-to-press games going on to try to spin the narrative, it's easy for the story to confuse people -- even confusing those employed to cover a situation.
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Old Jun 8, 2017, 2:38 pm
  #660  
 
Join Date: Dec 2009
Location: ADL
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Posts: 1,137
Originally Posted by Medan
... but given the actual political situation I'm not sure anymore to go. All these events could result in a war....
The actual political situation does not warrant a forecasting of war. Particular news broadcasters might suggest otherwise, but you have no reason worry.
Enjoy your flights.
LukeO9 is offline  


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