Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Qatar Airways | Privilege Club
Reload this Page >

Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

Community
Wiki Posts
Search
Old Jun 5, 2017, 6:48 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: plunet
Wiki last updated: 21 July 2017 18:00 UTC

Summary of key traveller experiences and feedback on this forum since Mid-June
  • Policy statement (link) for the travel industry issued 15th June 2017
  • Refund is always an option, but very varied experiences of how quickly the refund is processed, from a few days to "still waiting". Some experiences of passengers being pressurised into taking refunds when this is not necessary if you can wait.
  • If you want to reroute from a closed destination to another middle east destination still served by QR, you might be able to do this as early as 30 days from 1st sector, although we have had reports of rerouting at 6 weeks out.
  • Where QR have to reroute onto other carriers, long haul reroutes typically onto BA, CX and TK seem to be quoted most often. In the Gulf region ME, KU, WY are quoted most often. Although RJ is a OneWorld carrier and should be a parter for QR, they are not accepting QR rerouted tickets.
  • Status of reservations for travel to affected destinations typically changes to "Unconfirmed" 7 days ahead of travel.
  • If your booking was via a 3rd party or agent you probably can't get Qatar to change the ticket until 72 hours before the first sector. 3rd parties and agents seem to be offering refunds rather than rerouting, although there has been some success if you can show them the QR rebooking policy document.
  • There has been a very mixed bag of reports of how QR are handling rebooking. Some people have no luck getting itineraries changed before 72 hours before departure, but others do. So some good advice is to always be polite but if you don't get what you want, then thank the agent for their time and HUACA (hang up and call again) - preferably after you have had a drink and have calmed down, and maybe calling a different office.

Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)

#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment

Offical guidance from QR website as of mid July:

Passengers who have purchased their tickets from Qatar Airways have the following options to refund their tickets:

For tickets booked on qatarairways.com, they can:
  1. Go to Refund requests;
  2. They can approach their nearest Qatar Airways Office; or
  3. They can call the Qatar Airways contact Centre at +974 4022 0072
For tickets booked through a Qatar Airways Office or through the Contact Centre, passengers can
  1. Contact their nearest Qatar Airways Office; or
  2. Call Qatar Airways Contact Centre on +974 4022 0072
The refund will be made to the original form of payment and the refund will be processed within 14 - 28 days.
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
Within the Kingdom of Saudi Arabia, UAE, Kingdom of Bahrain and Egypt please use: https://refundsapp1.blueivysync.com/...er-refund.html

This is a different web form as the Qatar website is blocked from some of these countries.
For further information and FAQs please visit: http://support.qatarairways.com/hc/e...002369667-FAQs
What Happened

On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.

This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.

Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.

All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.

There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.

Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/

What about my Flights to other destinations?

Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.

Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.

Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.

Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.


What about my flight to a suspended destination?

If you are due to fly in the next few days, search for alternative routings and note them down.

24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.

If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.

Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.

You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)

What about other airlines?

Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.

Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.

Timeline of Events:


5 June 2017

- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled

6 June 2017

- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat

7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait

8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close

11 June 2017
- Second flight corridor added along the Saudi Arabia Coast

13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.

14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)



Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
Print Wikipost

Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace

Thread Tools
 
Search this Thread
 
Old Jun 8, 2017, 4:09 am
  #616  
 
Join Date: Oct 2014
Posts: 174
Due to fly DOH-DXB on end July, hopefully everything will be ok by then.
soonyeap is offline  
Old Jun 8, 2017, 4:25 am
  #617  
Moderator: Qatar Airways
 
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,950
A number of posts have been deleted due to them being Off-Topic.

While I appreciate using VPN's is a good tip for some, please feel free to discuss it within the Travel Technology Forum - https://www.flyertalk.com/forum/travel-technology-169/

QR Mod Team
msm2000uk is offline  
Old Jun 8, 2017, 5:06 am
  #618  
FlyerTalk Evangelist
 
Join Date: Mar 2000
Posts: 17,427
Originally Posted by tmac100
Nope. Since QR, EK, and EY (for example) are not publicly traded companies. I don't believe that they are required to give "full disclosure".

OTOH, I may be wrong.
Whatever disclosures are made will almost certainly be inaccurate. These are not "normal" commercial airlines. They exist for the glory of their kingdoms, and don't worry too much about profit and loss. For the moment, this is good for QR passengers, as it doesn't really matter how much more unprofitable QR becomes because of the current troubles.


Originally Posted by savall
Qatar Puts Military On Highest State Of Alert Over Fears Of Imminent Incursion

http://www.zerohedge.com/news/2017-0...tary-incursion

Flying via Qatar to EVN tomorrow, given this latest update, I am debating whether to change to fly via a different country. Don't want a war to start while I am in air....
I doubt tanks will be immediately rolling, so you're probably safe enough. That said, flying QR has real risk here. There is certainly a chance that somebody will be flying the airline when armed conflict or a major political disturbance breaks out in the country. I personally wouldn't make Qatar's problems my own, and would avoid the airline, but that's an individual choice to make.
iahphx is offline  
Old Jun 8, 2017, 5:43 am
  #619  
Suspended
 
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095


Unless and until US DOD and State personnel and dependents are ordered by the US to evacuate and avoid Qatar, I'm not anywhere close to deciding to avoid QR.

Originally Posted by iahphx
Whatever disclosures are made will almost certainly be inaccurate. These are not "normal" commercial airlines.
I have no doubt that there are some disclosures that will be made that certainly will be accurate enough to be relied upon by those who matter and for whom it really matters.

QR is no less a "normal" commercial airline than various carriers in the Americas, Europe, Africa, Asia, and elsewhere have been/are. It's being subjected to abnormal conditions, but doing better than I had anticipated it to do under the circumstances.

Last edited by GUWonder; Jun 8, 2017 at 7:01 am
GUWonder is offline  
Old Jun 8, 2017, 6:29 am
  #620  
NoY
 
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,273
Originally Posted by msm2000uk
A number of posts have been deleted due to them being Off-Topic.

While I appreciate using VPN's is a good tip for some, please feel free to discuss it within the Travel Technology Forum - https://www.flyertalk.com/forum/travel-technology-169/

QR Mod Team
IMHO it was relevant to people here as customers of QR & who are based in UAE. YMMV I suppose.
NoY is offline  
Old Jun 8, 2017, 8:04 am
  #621  
 
Join Date: Apr 2012
Posts: 91
Data Point

Just to add a data point:

Ticketed for HBE-DOH-PHL-DOH-CAI, first segment for July 02, 2017

HBE-DOH & DOH-CAI is on First A and DOH-PHL-DOH is on Biz I.

I called Qatar, first number just bounced as "not available". Second number was on hold for maybe 5 mins or so.

Agent I spoke to was hesitant to change first segment since it's about 3 weeks out, but I insisted and asked about possible options. She mentioned 500 miles from my original departure city. I asked about IST, she said that's possible.

Rebooked the HBE-DOH segment to IST-DOH. I have to get myself to IST on my own dime, and it just happened to work out okay for my end so no worries, otherwise I guess it would be a much more convoluted re-routing.

Decided to leave the DOH-CAI as it stands for now since that flight isn't until November, and hopefully this will have cleared up but then. She did mention that there's only a 1 time free change, and that if I wanted to change the CAI segment later there would be a fee.

I sort of understand the 1x change free, but this isn't a change I'm making because I wanted to changed my itinerary, this is a change I'm making because of their situation. So I find it a bit odd to feel like they are doing me a favor by giving me a 1x change "free".

I need to get to CAI on Nov, so I'm assuming as the ticket is for CAI, when I check-in at the airport for the return flight, the onus would be on them to get me there.

Let's hope I won't have to find out, and this mess is cleared up by then.

A little bit of a bummer though is that HBE-DOH was originally ticket on First-A, and after the change to IST-DOH it's now Biz-C. I understand everything's mostly the same, but it does change my earning structure a little bit. But then on the other hand the plane went from A320 to A333, so the seat is a bit more comfortable.

Cheers.
gourmand73 is offline  
Old Jun 8, 2017, 8:14 am
  #622  
 
Join Date: Jul 2009
Location: New Delhi
Programs: Miles n More Senator ,Marriots Platinum, Hhonors Diamond, Miles n Smile elites,ITA Volare Premium
Posts: 162
Just Flown QR DEL-DOHA, DOHA-ZAG. Arrived at Zagreb today afternoon. Both segments flights are in time. Delhi to Doha landed at designated time but took another 15 min to taxi .I was in transit At Doha international airport today morning .... majority flights taking off as per itinerary. Only flights to Dubai/ Bahrain /few middle east destination were shown as cancelled on display monitor.
raji is offline  
Old Jun 8, 2017, 9:28 am
  #623  
 
Join Date: Nov 2010
Programs: IHG Platinum
Posts: 1,066
Have any of you been able to change DOH-AUH-XXX to IKA-AUH-XXX on either QR or EY? What is the max distance QR/EY is willing to do for changes?
hightide is offline  
Old Jun 8, 2017, 9:44 am
  #624  
 
Join Date: Jun 2017
Posts: 5
Hello,

I'm so panicked, I have to travel from Paris to Phnom Penh with a step in Doha in 3 days with Qatar Airways, but given the actual political situation I'm not sure anymore to go. All these events could result in a war, and nobody knows how the political situation would be next month (the return is planned on the 4th of July). Is there anybody who had to fly during the same period with Qatar Airways and who is considering to cancel ? Would flying with Emirates Airlines be a good idea, while there's a stop in Dubai which is in the same area ?

Thanks !
(I'm sorry if my English is not always perfect, i'm French, and as you may know we're not the best english speakers in the world)
Medan is offline  
Old Jun 8, 2017, 9:50 am
  #625  
 
Join Date: Sep 2009
Location: Global
Posts: 5,998
Originally Posted by Medan
Hello,

I'm so panicked, I have to travel from Paris to Phnom Penh with a step in Doha in 3 days with Qatar Airways, but given the actual political situation I'm not sure anymore to go. All these events could result in a war, and nobody knows how the political situation would be next month (the return is planned on the 4th of July). Is there anybody who had to fly during the same period with Qatar Airways and who is considering to cancel ? Would flying with Emirates Airlines be a good idea, while there's a stop in Dubai which is in the same area ?

Thanks !
(I'm sorry if my English is not always perfect, i'm French, and as you may know we're not the best english speakers in the world)
Deep breath. Repeat.

While nobody knows the future, I don't think you need to worry about war.

In fact, the actual reports from people flying are generally positive.

If I had to fly in the next few days, I would have no fears connecting in Doha. Relax and enjoy your flights.
Global321 is offline  
Old Jun 8, 2017, 10:09 am
  #626  
 
Join Date: Jun 2017
Posts: 5
Thanks for your answer. Yes, I know that nobody is going to be able to tell me what is going to happen, but the flight for the return is next month and I don't want to have to stay in there if the flight is cancelled.

I know that I look a bit hysterical but this the first time that I have to take a plane for more than 2 hours, and I'm travelling alone.
Medan is offline  
Old Jun 8, 2017, 10:17 am
  #627  
 
Join Date: Sep 2014
Location: Knoteetingham
Programs: EY Gold, QF WP
Posts: 311
Originally Posted by Medan
Hello,

I'm so panicked, I have to travel from Paris to Phnom Penh with a step in Doha in 3 days with Qatar Airways, but given the actual political situation I'm not sure anymore to go. All these events could result in a war, and nobody knows how the political situation would be next month (the return is planned on the 4th of July). Is there anybody who had to fly during the same period with Qatar Airways and who is considering to cancel ?
Medan, welcome to FT.

Relax, nothing like that will happen. With 10,000+ US military personnel at Al Udaid base, no one is going to be doing anything like that. You will not notice a thing other than a few less people in the airport.

Sit back and enjoy.
Reds2011 is offline  
Old Jun 8, 2017, 10:24 am
  #628  
 
Join Date: Oct 2016
Posts: 36
I've been told that they won't rebook you until 72 hours out from a conversation on the phone tonight. Would you guys wait it out?!
Davehereford is offline  
Old Jun 8, 2017, 10:25 am
  #629  
 
Join Date: Oct 2016
Posts: 36
Flight is now two weeks away cai-doh-bkk mixture of first and business
Davehereford is offline  
Old Jun 8, 2017, 10:44 am
  #630  
 
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
Originally Posted by pbd456
i was told that qr prefers not to rebook people on rj as rj may not accept qr ticket in the future
I am changing my BKK-CAI from 11 June to 9 June now via XP. XP contacted QR and were also advised they have no ageement with RJ but can reroute via KWI on KU.
Keter is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.