Mar 8, 2017, 3:40 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: N1Rotate

Qatar have confirmed the presence of a policy whereby if a customer booked a QSuites flight and subsequently gets an aircraft type swap can you request travel on an alternative flight, subject to availability, see post #2709 Previously this included change of routing, now it only includes changing the date on the same routing. QR issued tickets only!

The Q Suite Master Thread

Reply Subscribe

Thread Tools

Search this Thread

Oct 3, 2018, 11:49 am

#1456

Dr. HFH

FlyerTalk Evangelist

Join Date: Jan 2007

Location: BOS/UTH

Programs: AA LT PLT; QR GLD; Bonvoy LT TIT

Posts: 12,753

Quote:

Originally Posted by WorldLux

The PJs are actually a good example. When the crew is great, they'll generally get me my PJ (on my request) right away after welcoming me onboard. On more recent flights, I asked to have the PJs and they only turned up 30 minutes into the flight despite asking right away.

I know exactly what you're talking about; however, IMO it has more to do with the large number of items that they're tasked with during boarding. Greet at door, walk passenger to seat, offer to take coat, offer (and fetch) hot/cold towel, offer (and fetch) PDB, distribute/explain menus, distribute amenity kits, start to take food preference orders (if boarding takes long enough), etc. They have much more to do on QR than on other carriers; and, IME, they usually pull it off quite well.

DMPHL likes this.

Oct 3, 2018, 12:18 pm

#1457

SeeBuyFly

Join Date: Dec 2004

Posts: 5,632

Quote:

Originally Posted by lameizi

I asked for the fruit breakfast to be delivered at the last possible moment - which was 20 mins before landing. FA delivered the fruit with a soft voice '20 mins to go sir" only for the Capt to come on immediately to say landing in 45 mins. I asked for any left over PJ's from the in bound as I boarded the outbound and was told all off loaded. I knew I had no Al Mourjan access on the in bound because of my upgraded J, but I tried and failed.

Wow, these expectations seem to me to be out of line. I am very impressed that they made an effort to serve you that late, and didn't flatly reject your request for 20 min before landing.. If you don't get PJs or lounge access, you don't get PJs or lounge access. In what way are these service failures?

kt74 and orbitmic like this.

Last edited by SeeBuyFly; Oct 3, 2018 at 12:25 pm

Oct 3, 2018, 1:17 pm

#1458

lameizi

Suspended

Join Date: Sep 2018

Posts: 13

Quote:

Originally Posted by SeeBuyFly

Neither expectations nor service failures, simply observations on otherwise very memorable segments. But please do read my post a little more carefully. I didn't ask for the 20 minutes, it was what was offered......

Oct 3, 2018, 1:21 pm

#1459

SeeBuyFly

Join Date: Dec 2004

Posts: 5,632

Quote:

Originally Posted by lameizi

Ah, OK, they said they could do 20 min before landing, but served it ~20 min before the seat belt sign went on. This seems reasonable. You shouldn't be eating 20 min before landing, when the seat belt is on or about to go on. Seems like they made an effort, which is more than most airlines would have done.

Oct 3, 2018, 5:35 pm

#1460

Dr. HFH

FlyerTalk Evangelist

Join Date: Jan 2007

Location: BOS/UTH

Programs: AA LT PLT; QR GLD; Bonvoy LT TIT

Posts: 12,753

Quote:

Originally Posted by lameizi

But please do read my post a little more carefully. I didn't ask for the 20 minutes, it was what was offered......

No need to chastise others for their posts, especially when your wording was far from clear and easily says what was assumed. You might try using grammar and sentence structure to communicate more accurately what you want to say.

Quote:

Originally Posted by lameizi

I asked for the fruit breakfast to be delivered at the last possible moment - which was 20 mins before landing.

Next time, try this:

Quote:

I asked for the fruit breakfast to be delivered at the last possible moment. The flight attendant told me that that would be 20 mins before landing.

See? No ambiguity.

Oct 3, 2018, 8:00 pm

#1461

SLGO

Join Date: Jan 2017

Programs: BA SL, CX GR, IHG Plat Amb

Posts: 579

Quote:

Originally Posted by kt74

Out of interest, why did you not enjoy K as much as B? It looks more private than B, and further away from the aisle?

I think that’s because B is closer to the sliding door, which is harder to be seen from the aisle as compared to K. I had the same feeling too, especially the B seat is indeed not as far from the window as expected.

kt74 likes this.

Oct 4, 2018, 11:38 am

#1462

Ruth4325

Join Date: May 2016

Location: Edinburgh

Programs: BA Silver, Amex Platinum

Posts: 149

QSuite advice

I’m looking for some advice please. We are a family of four (two children of 10 and 12) flying Qatar for the first time in a few weeks ARN/DOH/SIN return. We have one 787, one A350-1000 qsuite, one A350-900 non qsuite and one A350-900 qsuite. For the Q suite flights we’ve got seats at the window at the moment. Are we better to keep these seats or try out the quad on one or both of the flights (looks like the quads are blocked according to experflyer). They are both daytime flights. Many thanks, RF.

Last edited by Ruth4325; Oct 4, 2018 at 11:39 am Reason: Stupid autocorrect

Oct 4, 2018, 11:40 am

#1463

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 8,937

Quote:

Originally Posted by Ruth4325

I’m looking for some advice please. We are a family of four (two children of 10 and 12) flying Qatar for the first time in a few weeks ARN/DOH/SIN return. We have one 787, one A350-1000 qsuite, one A350-900 non quite and one A350-900 qsuite. For the Q suite flights we’ve got seats at the window at the moment. Are we better to keep these seats or try out the quad on one or both of the flights (looks like the quads are blocked according to experflyer). They are both daytime flights. Many thanks, RF.

Since you are a family of four, I'd suggest calling QR and asking for a quad. Why not enjoy your own private space?

orbitmic, ATCOlad and flyertalker09567 like this.

Oct 5, 2018, 8:08 am

#1464

brunos

FlyerTalk Evangelist

Join Date: Jul 2006

Location: Hong Kong, France

Programs: FB , BA Gold

Posts: 15,557

I know this is common. But I am flying DOH-CDG next week. First was scheduled as Qsuite, recently changed to A380 so I got two window seats. Today the ac is changed to A359 without Qsuites and our chosen seats on A380 (which exist on A350) have been changed again to middle seats. Departure has also been changed by 40min.
This is typical of QR and not surprising. But painful to have to keep checking constantly.

Oct 5, 2018, 3:07 pm

#1465

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 8,937

Quote:

Originally Posted by brunos

This is typical of QR and not surprising. But painful to have to keep checking constantly.

You could create an ExpertFlyer aircraft change alert (which should alert you if the aircraft stays the same but the seating configuration changes as well as if the aircraft changes) and a schedule change alert.

Oct 5, 2018, 10:51 pm

#1466

brunos

FlyerTalk Evangelist

Join Date: Jul 2006

Location: Hong Kong, France

Programs: FB , BA Gold

Posts: 15,557

Quote:

Originally Posted by anabolism

Indeed, it is very useful.
I have many flights booked and I have missed this one.
But even with the alert, the constant changing process is painful.I have 7 active segments and keep getting alerts.
And a last minute change is always in the cards. Like discovering that your A350 with Qsuites is finally operated by a non-Qsuites A350 with weird seat reassignment.

Oct 7, 2018, 8:18 pm

#1467

fgirard

Join Date: Apr 2009

Location: SoCal (ONT), PVD/BOS, JAX, RSW

Programs: AA/US PlatPro & 1.05MM, DL Plat (challenge), UA dirt

Posts: 3,189

Quote:

Originally Posted by brunos

I've noticed similar events happening to my alerts for QR740 on 11 October. It keeps on switching between the 77L and 77W, although wouldn't QR have to weight restrict the 77W to operate the flight?

Oct 8, 2018, 8:21 am

#1468

phazedowt

Join Date: Sep 2009

Location: Chicago, IL

Programs: AA PPro, 1MM

Posts: 505

Booked Qsuites!

My wife and I are on DOH-ORD in a couple weeks and currently have 3EF selected. I was wondering if anyone has experience with the final row/minicabin (11EF on the 77W), where there is no quad configuration so it seems more private but is also right next the galley/lavs. Thanks!

Oct 8, 2018, 10:31 am

#1469

Yenakad

Join Date: Jan 2012

Programs: QR Platinum / SQ Gold

Posts: 147

My flight CMB to DOH just switched back from QSuite to normal 777 old seating. Return end of October is still with QSuite. Hope it will remain, my first QSuite expierences

kaffir76 likes this.