Qantas utterly hopeless at crediting JQ flight points
Jun 21, 2018, 12:25 am
#46
Join Date: Aug 2015
Location: Wellington/Jakarta
Programs: Accor+ Platinum, Honors Diamond, SPG/MR Gold, IHG, KrisFlyer, Airpoints, Qantas FF, Enrich, SkyMiles
Posts: 480
Still waiting for the miles for the JQ flight I took from WLG to ZQN Jun 12... I expect I need to file a missing miles report soon.
Jun 21, 2018, 12:38 am
#47
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,030
Jun 22, 2018, 12:04 am
#48
Join Date: Nov 2011
Location: Los Angeles
Programs: Qantas Gold, Virgin Australia Platinum, Hilton Gold, Marriott Gold
Posts: 90
Don't wait. Just put in a claim
https://www.qantas.com/au/en/frequen...ng-points.html
https://www.qantas.com/au/en/frequen...ng-points.html
Aug 12, 2018, 10:46 pm
#49
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,160
Recent data point:
flew 5 JQ flights all with starter max bundle 3rd August- 12th August
none credited automatically
put in claims for missing SC etc as soon as able (so not yet for the 12/08)
nothing yet- will keep you posted
as an aside- my membership year is up at the end of September and these SCs will get me over the line for gold- if they’re significantly delayed posting can I still get my gold or do I have to wait until next year?
flew 5 JQ flights all with starter max bundle 3rd August- 12th August
none credited automatically
put in claims for missing SC etc as soon as able (so not yet for the 12/08)
nothing yet- will keep you posted
as an aside- my membership year is up at the end of September and these SCs will get me over the line for gold- if they’re significantly delayed posting can I still get my gold or do I have to wait until next year?
Aug 13, 2018, 12:44 am
#51
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,160
Aug 13, 2018, 3:02 am
#52
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
That's fine, but if JQ / QF are still dragging their feet and not processing the SCs, there is still the potential gap when status should be available but may not be visible in the system - and the OP is out of luck if they need that status.
Aug 13, 2018, 5:06 am
#53
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
status should be available from the time the flights post - as long as it posts by end of membership year, the member will still get a full year's membership
Aug 20, 2018, 3:11 am
#54
Join Date: Jan 2016
Posts: 905
It’s taking longer and longer for JQ flights to credit. My last was July 18th, still nothing. Also, it has taken Qantas more than 3 months to refund points and taxes for a cancelled points ticket ( QF J). I’ve called twice and emailed twice, but nothing. Qantas is fine when things go well, and it’s an enjoyable experience.... but the service is rock-bottom when a problem happens, far worse than my other airline choices.
Aug 20, 2018, 3:50 am
#55
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,030
Aug 20, 2018, 6:01 am
#56
Join Date: Feb 2018
Programs: Qantas
Posts: 103
I've had the opposite experience when I had to cancel my first class trip to the US a week and a half ago. Points were back in my account when I basically got off the phone and refund to my AMEX was the next day.
Regards,
Michael
Regards,
Michael
Aug 20, 2018, 2:29 pm
#57
Join Date: Jan 2016
Posts: 905
Yes, that can happen if the ticket is issued in Australia; it can be very quick. In my case it was a ticket from Hong Kong , and the refund has to be processed from that office ( and it seems they are hopeless/clueless).
Aug 24, 2018, 4:43 pm
#58
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,160
Recent data point:
flew 5 JQ flights all with starter max bundle 3rd August- 12th August
none credited automatically
put in claims for missing SC etc as soon as able (so not yet for the 12/08)
nothing yet- will keep you posted
as an aside- my membership year is up at the end of September and these SCs will get me over the line for gold- if they’re significantly delayed posting can I still get my gold or do I have to wait until next year?
flew 5 JQ flights all with starter max bundle 3rd August- 12th August
none credited automatically
put in claims for missing SC etc as soon as able (so not yet for the 12/08)
nothing yet- will keep you posted
as an aside- my membership year is up at the end of September and these SCs will get me over the line for gold- if they’re significantly delayed posting can I still get my gold or do I have to wait until next year?
21+ days past and still no joy
Manual claim submitted to [email protected] this morning
will keep you posted
(as an aside, my Airnorth flights all successfully credited within 24 hours last week so seems like poor form within Qantas group!!)
Aug 26, 2018, 5:44 pm
#59
Join Date: May 2002
Location: Newcastle, Australia.
Programs: QF Plat+ LTG/ OW Emerald, VA Plat, NZ Gold, HH Diamond, Hyatt Whatsit. Taxation is theft.
Posts: 2,637
It's pathetic.
Checkout the posting date:Sat 18 Aug 2018JQ 0480 ECONOMY/ 25-JUN-2018 NEWCASTLE/BRISBANE -80010
Checkout the posting date:Sat 18 Aug 2018JQ 0480 ECONOMY/ 25-JUN-2018 NEWCASTLE/BRISBANE -80010
Aug 26, 2018, 6:38 pm
#60
Join Date: Jan 2016
Posts: 905
Yes, well I will requalify for PLT with a JQ flight right at the end of my membership year. I wouldn’t fancy my chances if I rock up to a Qantas F lounge with an expired card, seeking admittance when traveling in Y. At the current rate it can take 2 months for these flights to credit. A total, absolute farce .