Qantas utterly hopeless at crediting JQ flight points
 

I fly JQ in New Zealand a bit (not often) and the earn rate for Qantas SCs is actually pretty good - 20 SC for a Starter Max fare AKL-WLG, which from memory is on a par with discount economy from AKL to SYD for example.

Qantas are utterly useless though at crediting these points and I really have to fight for them. Even though the JQ booking engine specifically asks for QF FF numbers and they appear on boarding passes, I ALWAYS have to email the FF email address to ask for the points to be credited. 4 of the last 5 times, the immediate reply was "these flights are not eligible for credits" even though they are Starter Max fares and clearly say so on the boarding pass. On at least a couple of occasions I have had extended dialogue with various QF people at the other end of the email system about credits. Once I lost my physical boarding pass (big mistake) and it took an age - sending them a tax invoice and PDF itinerary - before they credited.

Not good enough QF!

I have had exactly the same problem numerous times. I have never received points in the other way than missing points claim.

On top of that Jetstar seems to reject our claims. I was on flex like you were and I got posted 0 and 0. I said to them, how that can be right if it is always at least 600 qantas points.

Yes I should have said actually, what I do is fill in the form on the website for missing points claim, they then lodge on my activity statement as 0 credits and points, and THEN I email. Well, now I just email to start with, but yeah...

Here's the thing. To a large extent, Jetstar is just a partner QFF, and has its own systems. Jetstar need to tell QFF that you flew. This issue seems to be more with JQ....

(Now, why Qantas Loyalty haven't got around to fixing this long term problem, well that is a QF issue)

Sort of. One wonders how many people are missing out on points and credits though because of this. I suspect people plug in their QF info thinking the system will sort things out, and they'll get their points. It's only anal people like me who check and follow-up (in a rigorous way).

I fly CHC MEL reasonably often on JQ and MEL CHC every 3~4 months on JQ and have never had an issue with JQ flights crediting to QF ffp., And I do check.

OP: Is your name on the JQ tickets exactly the same as your QF ffp profile?

Yep.

I wonder if it's because you're flying TT, whereas this is just NZ domestic.

My own experience is that they post reasonably quickly, although sometimes things take ages

(Now, that they don't seem to be being counted currently for the loyalty bonus is another problem....)

Can anyone tell me how long it normally takes for an NZ domestic JQ flight to credit to QFF ... assuming that this happens automatically without having to chase them?

Who knows what normally means? Here are a couple of data points one for NZ domestic as a QF coded flight (two days) and one for an AU flight coded as JQ (8 days):

Mon 8 Jan 2018 QF 5377 FLEXIBLE ECONOMY 06JAN18 AKL/NSN 1,200 20

Thu 26 Oct 2017 JQ 484 ECONOMY 18OCT17 NTL/BNE 800 10

10 days after a Jetstar international flight, on a fare that included QFF points, nothing in my Qantas account. Later flights on other airlines ( Lufthansa, Air France have credited to other programs). Pathetic, Qantas and a PITA. Maybe they work on the basis that people will forget and consequently save themselves some money ( although incompetence is the more likely answer).

Jetstar is a profit centre of Qantas trying to wring as much profit out of an LCC operation as possible.

QFF is a separate profit centre and one of Qantas' largest profit contributors, which no doubt charges a hefty price for QFF points to Jetstar which eats into Jetstar's divisional profits. I'm sure that 'incentivises' Jetstar to avoid crediting your points as much as they can get away with.

Pathetic is the word.

I just automatically lodge a missing points claim for every JQ flight now - you can't ever count on them appearing.

7-10 days after a JQ Flex domestic flight (I generally do BNE-NTL on DeathStar a couple of times a month) and nothing. Not ever. Meanwhile QF PER-BNE on Friday and the points had posted before I got off the aircraft.